Benefits:
- Free monthly massage or facial
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Employee discounts
- Paid time off
- Training & development
- Wellness resources
Spa Manager: Hands-On Leadership Role (Oak Forest, 77018)
We are looking for a true A-player: a highly observant, self-starting leader who thrives in a fast-paced environment and takes full ownership of turning a small spa into a high-performing, well-run operation.
This is not a desk or 9-to-5 role. It is an active, on-your-feet position where you will be the authoritative presence driving standards every day. Recent managers have struggled with the pace and complexity. We need someone who will not.
Compensation
$45,000 base + performance incentives (OTE $55k-$60k for strong performers).
Benefits: PTO, service/product discounts, free monthly massage or facial, company life insurance, 401K
What the Role Demands
- Be an extreme noticer and owner of standards: Spot and immediately fix details others miss- fingerprints on glass, dusty retail, unclean restrooms, presentation gaps. Maintain a spotless environment without being told.
- Self-trainer and proactive problem-solver: Independently use Hand & Stone training videos, manuals, owners' Facebook group, and brand resources. Research Zenoti & platform issues yourself.
- Floor leadership and coaching: Train and coach front desk daily through selling-by-example, role-play, feedback, and accountability. Demonstrate strong sales ability and coach others to improve conversions.
- Operational discipline and people management: Handle email, Asana tasks, scheduling, inventory, compliance, hiring, training, discipline, PIPs, write-ups, and terminations. Provide brief daily reports to owners on key client/staff issues, wins, and operational blockers.
- Authoritative leadership style: Tough but fair. Rise to challenges, tackle problems head-on, and never ignore them or hand them off to junior staff. Build a team that respects and wants to emulate you.
What We're Looking For
- 2-3+ years spa/salon/retail/hospitality management experience with proven results in fast-paced settings.
- Extreme attention to detail and high personal standards.
- Strong ownership and desire for personal/professional growth through solving tough problems.
- High resilience for a stressful role with high front-desk turnover.
Key Realities
- 40+ hours/week. Standard schedule: 8:30 AM - 5:30 PM, Wednesday/Sunday off. Flexibility for closing shifts, holidays, and peaks.
- Full in-spa presence from day one. Hands-on floor leadership required.
About Us
Hand & Stone Oak Forest is a family-owned spa focused on excellence and growth. Strong remote backend support handles systems/admin so you can focus on leadership. Positioned for expansion with a major retail development opening next door in 2027.
Next Steps
Send your resume and brief answers to hiring@donebyhandllc.com:
- Time you turned around or improved a team's performance.
- Example of proactively fixing operational or cleanliness issues.
- Experience coaching others on sales and conversions.
We move fast on the right candidate.