Spa Manager | Spavia SouthPark
Charlotte, NC | Salaried position
Lead a Team. Build Relationships. Help Our Spa Grow.
Spavia SouthPark is seeking a hands-on Spa Manager who enjoys leading people, delivering an exceptional guest experience, and driving business results.
Our membership-based day spa combines a relaxing, upscale environment with lasting guest relationships. We're looking for a warm, organized, accountable leader who can support our team while keeping daily operations running smoothly.
Your Role
You'll work closely with ownership to lead daily operations, develop the team, and grow memberships, service bookings, and retail sales. This is an active, guest-facing leadership role that includes approximately 20-25 hours of scheduled front-of-house coverage each week, alongside additional 15+ management responsibilities.
What You'll Do
- Lead and develop the team: Partner with ownership on recruiting and interviewing, train and coach employees, communicate expectations, and hold the team accountable.
- Manage scheduling and coverage: Build weekly schedules, coordinate time-off requests and shift changes, and ensure staffing supports guest demand.
- Drive sales and growth: Set goals, lead daily team huddles, and coach the team on memberships, retail recommendations, gift cards, and booking future appointments.
- Deliver an exceptional guest experience: Build guest relationships, resolve concerns promptly, and use feedback and reviews to improve service.
- Keep operations on track: Monitor performance, prepare weekly and monthly reports, review payroll information, and recommend adjustments to meet business goals.
- Maintain spa standards: Ensure treatment rooms, retreat areas, and guest spaces are clean, stocked, and welcoming. Maintain required records and support compliance with licensing and operational standards.
- Manage inventory: Monitor and order treatment supplies and retail products, maintain appropriate stock levels, and coordinate with approved vendors.
- Support community outreach: Help coordinate local partnerships, recruiting events, spa promotions, and in-house events.
What You'll Bring
- At least two years of management or supervisory experience, preferably in spa, beauty, fitness, or hospitality.
- Demonstrated success in sales, including memberships, retail, or service-based offerings.
- Experience coaching employees, setting expectations, and addressing performance concerns professionally.
- Strong scheduling, organization, and communication skills.
- Comfort using booking systems, point-of-sale software, spreadsheets, and basic performance reports.
- The ability to stay calm, make decisions, and follow through in a busy environment.
- A welcoming presence and a commitment to professionalism, teamwork, and guest care.
Schedule & Compensation
- Salaried position with performance-based bonus opportunities. $55-$65K
- Bonuses tied to goals such as membership growth, gift card and retail sales, service utilization, and guest satisfaction.
- A consistent weekly schedule that includes approximately 42-45 hours.
- Availability for evenings, weekends, and holidays as scheduled.
- Keyholder responsibilities, including opening and closing the spa.
Benefits
Benefits may include:
- Paid in-house training.
- Paid time off.
- Friends and family treatment discounts.
- Health and wellness benefits, including telemedicine, disability, dental, and vision coverage.
Benefit eligibility and details will be discussed during the hiring process.
Why Spavia SouthPark?
- A beautiful work environment: Luxury retreat areas, robes, showers, and professional skincare and spa products.
- Lasting guest relationships: Our membership model gives you the opportunity to get to know guests and help them make wellness part of their routine.
- A team you can help shape: Work closely with ownership to build a culture of kindness, professionalism, accountability, and growth.
- Meaningful ownership of your work: See the impact of your leadership through team development, guest satisfaction, and business results.
Equal Opportunity & Workplace Practices
Spavia SouthPark is an Equal Opportunity Employer. We provide reasonable accommodations throughout the hiring process and maintain a drug-free workplace. Applicable post-offer screenings may include license verification and background checks, as permitted by law.