About the role
Our team at Recess Hotel & Club is looking for a warm, composed, and service-driven Spa Host to be the welcoming face of Saltgrass Spa. This is a front-of-house role at the intersection of guest relations, scheduling, and spa coordination. The Spa Host is the first and last impression a guest has at Saltgrass — setting the tone for the entire experience from the moment of booking through the moment of departure. The ideal candidate is a natural connector who communicates with ease, manages complexity without showing it, and creates an environment where every guest feels individually known and looked after.
This is an on-site position at Recess Hotel & Club in Savannah.
What you'll do
- Serve as the primary point of contact for all guest arrivals, departures, and in-spa needs at the Saltgrass front desk
- Greet and welcome all guests with warmth and professionalism — whether arriving for a circuit visit, a treatment, or a first-time inquiry
- Orient guests to the wet circuit — sauna, steam, cold plunge, and experiential showers — providing a confident, knowledgeable introduction to the circuit flow, protocols, and any guidance specific to their visit
- Manage all spa reservations and scheduling via Book4Time, including individual bookings, couples appointments, retreat packages, and group reservations
- Provide pre- and post-appointment communication to guests — confirmation, preparation guidance, and follow-up
- Assist guests in selecting services and retail products, offering informed recommendations based on genuine product knowledge across all Saltgrass brand partners (Lesse, Codage Paris, Figaro Apothecary, Corpus Naturals)
- Process retail transactions, gift cards, and spa packages at point of sale
- Coordinate treatment scheduling with the therapist team to ensure seamless room-to-room transitions and no service gaps
- Handle guest feedback and concerns with composure and immediacy — escalate to the Spa Manager when appropriate
- Maintain organization and visual presentation of the spa reception area, retail boutique, and product displays
- Assist with retail inventory management and restocking in coordination with the Spa Manager
- Maintain awareness of all spa promotions, seasonal offerings, and brand partner activations
- Collaborate with Recess Hotel front desk, F&B, and concierge teams on guest crossovers and hotel-wide coordination
- Support fitness activation scheduling and communication as needed
- Assist the Spa Manager with administrative tasks, reporting, and special projects
Qualifications
- 1–2 years of experience in a spa, luxury hotel, or guest-facing hospitality role preferred
- Outstanding communication and interpersonal skills — written and verbal
- Proficiency in or willingness to learn spa reservation software (Book4Time experience a strong plus)
- Genuine interest in wellness, skincare, and the Saltgrass brand philosophy
- Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously
- Professional presentation and grooming standards consistent with a luxury wellness environment
- Composure and grace under pressure — peak periods are busy; the guest should never feel it
- Flexible availability including weekends, holidays, and evening shifts
Why Recess?
Build something from the beginning.
- Join the opening team behind one of Savannah's most anticipated lifestyle hotels and help shape the guest experience from day one.
Take care of yourself.
- Medical, dental, vision, and wellness benefits for eligible full-time team members
- Company-matched 401(k) with fast vesting
- Up to 20 days of paid time off, paid holidays, and a paid birthday
- Complimentary daily team member meal
Experience the brand.
- Complimentary two-night stay at Hotel Recess & Club Savannah
- Team member discounts on dining, Saltgrass Spa treatments, retail, and The Cooking School at Saint Bibiana
- Complimentary fitness classes
Travel farther.
- Employee rates at select Leading Hotels of the World properties
- Discounts at Highgate hotels worldwide
Grow with Left Lane.
- Referral incentives and guest recognition programs
- Career development opportunities across a growing hospitality portfolio
- The opportunity to help shape one of hospitality's most exciting lifestyle brands