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Spa Front Desk Reservationist

Boulders Resort & Spa Scottsdale, Curio Collection by Hilton

  • Scottsdale, Arizona
  • 30+ days ago

    Highlights

    The Boulders is a Hilton property with many amazing benefits: Employee rates, discounts on food/beverage, and room to grow and develop are just some great things to look forward to as a team member. Creating personalized reservation experiences for guests based upon their individual needs, planning for wellness Journey classes and/or Spa bookings.

    Numbers & Facts

    LocationScottsdale, Arizona

    Description

    Guest Relations:
    • Welcome and acknowledge each and every guest with a verbal greeting, using the guest's name when possible. Upon departure, Thank guests and provide a fond farewell.
    • Creating personalized reservation experiences for guests based upon their individual needs, planning for wellness Journey classes and/or Spa bookings.
    • Actively listen and respond positively to guest questions, concerns, and requests.
    • Displays warmth, care and genuine enthusiasm when dealing with guests, team members and leadership. Anticipate guest service needs, acting on them when possible.
    • Promote and sell spa.
    • Resolve guest situations.
    • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines.

    Communication:
    • Answer telephones using appropriate etiquette and luxury verbiage.
    • Provide clear, concise communications.
    • Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality.

    Scheduling:
    • Schedule services for individuals using Book4Tiime reservation software.
    • Complete confirmation calls & reviews of guest itinerary.
    • Check-in guests for appointments.
    • Advise providers of last-minute changes or additions to the schedule.
    • Provide general spa orientation to guests upon arrivals, such as the location and use of locker rooms, lounge areas, and amenities. 

    Payment/Cash Handling:
    • Obtain and process guest payments for spa.
    • Verify payment authorization for checks and credit cards.
    • Process adjustment vouchers, correction vouchers, and miscellaneous charges.

    JOB REQUIREMENTS:
    Physical Tasks:
    • Stand, sit or walk for an extended period of time or for an entire work shift.
    • Occasionally lift 25lbs.

    Policies and Procedures:
    • Protect the privacy and security of guests and coworkers.
    • Maintain confidentiality of proprietary materials and information.
    • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
    • Follow company and department safety and security policies/procedures to ensure a clean, safe, and secure environment.
    • Report work-related accidents, or other injuries immediately, upon occurrence, to the manager/supervisor.
    • Stay in compliance with the dress code by keeping a neat, clean, and tidy appearance.
    • Maintain cleanliness/orderliness/ambiance of Spa.

    ESSENTIAL COMPETENCIES:
    Interpersonal Skills:
    • Proactive Guest Service.
    • Team Work.
    • Diversity Relations.

    Analytical Skills:
    • Learning.
    • Computer Skills.

    Benefits of working with us.
    • The Boulders is a Hilton property with many amazing benefits:
    •  Employee rates, discounts on food/beverage, and room to grow and develop are just some great things to look forward to as a team member.
    • We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, veteran or disability status.

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