SPA DIRECTOR
Luxury Hotel • Boston, Massachusetts • USD $117,000 - $121,000 per year
ABOUT THE ROLE
We are looking for a Spa Director for a Forbes luxury hotel in Boston, Massachusetts. This is a senior visionary leadership role responsible for overseeing all spa and wellness operations, driving revenue, and delivering exceptional, personalized guest experiences. The ideal candidate is a strategic, passionate wellness leader with deep industry knowledge, a hands-on approach, and the creative vision to position the spa as a leader in the wellness space.
WHAT YOU'LL DO
- Oversee all aspects of spa operations, including guest services, treatment rooms, facilities, and amenities, ensuring seamless and efficient day-to-day delivery
- Maintain cleanliness and functionality across all spa areas, coordinating with housekeeping and engineering as needed
- Lead, develop, and inspire the spa team, including therapists, aestheticians, receptionists, and support staff
- Conduct regular team meetings, performance evaluations, and implement development strategies to foster a high-performing, motivated workforce
- Develop and implement strategies to drive spa revenue and profitability, including pricing, package promotions, retail sales, and membership programmes
- Prepare and manage the annual operating and capital budgets; produce financial performance reports with supporting data
- Ensure exceptional, personalised guest experiences that exceed expectations across all spa, wellness, and amenity touchpoints
- Collaborate with marketing and PR teams to promote the spa and develop innovative wellness initiatives
- Stay ahead of wellness industry trends and implement forward-thinking strategies to keep the spa at the forefront of the industry
- Oversee inventory, requisitions, and cost-effective use of all spa materials and assets
- Ensure full compliance with health, safety, and sanitation regulations
WHAT YOU BRING
- Minimum 5 years of management experience in a luxury spa environment
- Deep knowledge of spa, wellness, and holistic modalities, including science-backed technology, fitness programming, and retail
- Proven ability to create and implement spa service menus, revenue streams, dynamic pricing strategies, and effective marketing initiatives
- Experience managing budgets, projecting costs and revenue, and adhering to financial targets
- Previous hands-on experience as a therapist (massage, aesthetician, or similar) is strongly preferred
- A passion for wellness and sustainability, with the vision to integrate wellness seamlessly into the broader hotel experience
- Forbes experience is a strong advantage
- Strong leadership, communication, and interpersonal skills in English; additional languages are an asset
WHAT'S OFFERED
- USD $117,000 - $121,000 per year
- Comprehensive benefits package
- Learning, development, and career growth opportunities
- Discounted stays at partner luxury hotel properties worldwide