Spa Coordinator - Part Time

OVERVIEW:

At The Westin Nashville, we believe wellness begins the moment our guests arrive. As a Spa Coordinator, you'll be the first point of contact for guests visiting our spa, creating a warm, welcoming experience while ensuring every detail of their visit is thoughtfully managed. In this essential role, you'll coordinate appointments, support the daily operations of the spa, and provide exceptional service that reflects Westin's commitment to well-being and personalized hospitality. If you're highly organized, passionate about creating memorable guest experiences, and thrive in a fast-paced, luxury environment, we invite you to join our team and help inspire wellness every day.

THE POSSIBILITIES:

Have you ever had a job where you left better than you started? That's life at The Westin Nashville where more than half of associates move into second, third, or more roles with us. Where most companies measure performance, we also measure and reward potential. Career Development is not just a buzz word, it's our way of doing business. And career development doesn't stop at the door. Millions have found a lifetime of opportunity and growth in the hospitality industry. Who knows, before you know it you are managing your own hotel/restaurant or owning it. Whether you stay with us, or grow beyond us, your leader will be right there with you, cheering you on.

Now, we also know you are more than just the sum of what you do at work. That's why when it comes to benefits and perks, we think about the whole person, the total you, and offer benefits which are flexible and able to meet your individual needs.

Some reasons people really like working here:

• Parking: Full-Time associates - FREE
• Associate Meals - FREE
• Our Associates get Travel Discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals
• Discounts on Rental Cars, other popular hotels, and hotel alternatives
• Discounts on tickets to concerts, Theme Parks, and other attractions
• Discounts on Car and Computer Purchases
• But you don't need to go anywhere to have a great time. We host Associate Recognition events, celebrations, and parties year-round.

ESSENTIAL FUNCTIONS:

• Welcome guests with warmth and professionalism, creating a seamless arrival, check-in, and check-out experience that reflects The Westin's commitment to exceptional service.
• Manage spa appointments, including scheduling, confirmations, modifications, and cancellations, while maximizing therapist availability and guest satisfaction.
• Respond promptly and professionally to phone calls, emails, and guest inquiries, providing accurate information about spa services, treatments, pricing, and promotions.
• Process guest payments, retail purchases, and other transactions accurately using the spa's point-of-sale system while maintaining financial accuracy.
• Maintain a clean, organized, and inviting reception area, retail displays, and guest spaces to support a relaxing spa environment.
• Assist with inventory management by monitoring retail products and spa supplies, receiving deliveries, and notifying leadership of replenishment needs.
• Coordinate communication between guests and spa therapists to ensure appointments and services run smoothly and efficiently.
• Address guest questions and service concerns with professionalism, escalating issues to spa leadership when appropriate.
• Support daily spa operations by assisting with treatment room preparation, administrative tasks, special events, and promotional initiatives as needed.
• Stay informed on spa services, wellness offerings, retail products, and seasonal promotions to confidently educate guests and enhance their experience.
• Perform other duties as assigned to support the spa team and overall guest experience.

OTHER:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.

Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel's facilities.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

FSLA: Non-Exempt

Reports To: Director of Spa