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Description
Purpose
The Spa Coordinator is responsible for overseeing the day-to-day flow and operations of the spa while providing exceptional guest service and supporting Spa Technicians. This position ensures that guests receive a welcoming, comfortable, and seamless experience from arrival through departure while maintaining the cleanliness, organization, and efficiency of the spa.
Essential Functions
Guest Experience & Service
- Welcome and assist spa guests in a warm, professional, and attentive manner.
- Provide guests with appropriate lockers, towels, sandals, robes, and other amenities based on their service needs.
- Clearly explain spa procedures and assist guests with preparing for their scheduled services.
- Provide refreshments and other guest amenities as requested.
- Assist guests with questions, requests, and general spa needs throughout their visit.
- Schedule future appointments and recommend additional spa services when appropriate.
- Maintain a professional, welcoming, and relaxing atmosphere at all times.
Spa Operations & Technician Support
- Monitor guest flow throughout the spa and ensure guests are prepared and in the appropriate area for their scheduled services.
- Maintain clear and timely communication with Spa Technicians regarding guest arrivals, client flow, appointment changes, delays, and special requests.
- Assist Spa Technicians with treatment room preparation and ensure rooms are properly stocked and ready for each service.
- Refill professional products and supplies used by Spa Technicians as needed.
- Assist with ordering and/or picking up spa lunches, breakfasts, or other items as necessary.
- Communicate any operational concerns, guest issues, supply needs, or other relevant information to the Spa Manager/Supervisor.
Laundry & Room Preparation
- Collect soiled linens, including sheets, blankets, towels, robes, and other spa linens, and place them in the appropriate receptacles.
- Fold, organize, and store clean laundry as necessary.
- Change treatment room linens and prepare rooms before and after each service.
- Maintain adequate supplies in treatment rooms and guest areas.
- Assist Spa Technicians with room setup and turnover between appointments.
Cleaning, Sanitation & Safety
- Maintain clean, organized, and sanitary spa treatment rooms and common areas throughout the shift.
- Perform general cleaning duties in accordance with state board requirements and company sanitation standards.
- Ensure treatment rooms and spa areas are cleaned and properly sanitized before and after services.
- Keep all spa areas neat, orderly, and guest-ready at all times.
- Follow all established health, safety, sanitation, and infection-control procedures.
Daily Operations
- Complete all opening, closing, and daily operational procedures outlined on the current Daily Procedure Checklist.
- Monitor spa supplies and communicate inventory needs to the appropriate manager.
- Maintain clear communication with the Spa Manager/Supervisor regarding daily operations, guest concerns, staffing needs, schedule changes, and other relevant information.
- Follow all company policies, procedures, standards, and service expectations.
- Maintain confidentiality and professionalism when handling guest and employee information.
- Perform other duties as assigned.
Core Performance Expectations
- Exceptional Guest Service: Creates a warm, welcoming, and relaxing experience for every spa guest.
- Communication: Maintains clear, timely, and professional communication with guests, Spa Technicians, and management.
- Organization: Effectively manages multiple tasks while maintaining an organized and efficient spa environment.
- Teamwork: Supports Spa Technicians and other team members to ensure smooth daily operations.
- Attention to Detail: Consistently maintains high standards for cleanliness, sanitation, room preparation, and guest amenities.
- Professionalism: Represents the spa and company culture in a positive, polished, and professional manner.
- Dependability: Consistently completes assigned responsibilities, opening and closing procedures, and daily operational tasks.
Requirements
Position Qualifications
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Demonstrated knowledge and application of exceptional customer service techniques.
- Strong interpersonal skills with the ability to interact professionally and positively with guests, technicians, and team members.
- Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced spa environment.