Benefits:
- Flexible schedule
- Paid time off
- Training & development
- Bonus based on performance
- Competitive salary
- Employee discounts
- Free uniforms
- Opportunity for advancement
Hand and Stone Massage and Facial Spa, located in Rosenberg, 77471, is seeking a Spa Associate specializing in front desk sales. A Spa Associate at Hand & Stone plays a crucial role in creating an outstanding experience for guests by providing excellent customer service and administrative support.
Key responsibilities include:
- Providing excellent customer service, including greeting guests and building client relationships.
- Communicating information about services, promotions, and sales.
- Meeting sales goals and selling memberships, gift cards, and upgrades.
- Managing administrative tasks such as answering phones, booking appointments, and filing.
- Assisting with daily spa maintenance and upholding cleanliness standards.
- Working as a team player with a positive attitude.
- Assisting the Leadership Team with various tasks.
- Promoting the health and wellness benefits of massage therapy.
- Performing other duties as assigned.
Desired qualifications typically include:
- Customer service experience, preferably 1-2 years or more.
- Sales or retail experience, with salon/spa experience being a plus.
- Technical skills, such as knowledge of Microsoft Office, spa management software (like Millennium or Spa Soft), and basic computer skills.
- Strong soft skills including excellent communication, interpersonal skills, a positive attitude, reliability, organizational skills, and the ability to multitask and handle stressful situations.
- Availability for flexible hours, including nights and weekends.
- A high school diploma or equivalent education.
- Being 18 years or older.
- Must be self-motivated, confident, and extroverted
- Ability to start and maintain conversations with guests.
- A strong drive to achieve sales targets.
Overall, the role of a Hand & Stone Spa Associate requires a blend of customer service, sales, and administrative skills to ensure a positive experience for spa clients.
What We Offer:
- Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model!
- Career Growth- You have the potential for rapid promotions, including management roles, based on performance
- Ongoing Training- We are ALWAYS learning and improving.
- Flexible Hours- Part Time and Full Time shifts available!
- Positive and Professional Work Environment There is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional
- Employee Discounts-Who wouldn't want discounts on products, services, AND gift cards?
How You Contribute to Success:
- Meet membership sales goals
- Build client and member relationships to educate on options tailored to their needs.
- Detailed knowledge of the menu of services -don't worry, we'll train you!
- Excellent customer service to members and guests
- Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts.
- Effectively communicate sales, promotions, and service options with clients
- Uphold spa cleanliness standards
- Bring a positive can-do attitude! At the front desk, you are the first impression of the spa!
- Answer phones, schedule appointments, and file documents
- Perform various other duties as assigned
Qualifications:
- High School Diploma or Equivalent
- 18 years old or older please
- Strong organization and attention to detail
- Team player with the ability to work independently with minimal supervision.