The Leadership Team at Hand & Stone Massage and Facial Spa is dedicated to providing outstanding customer service in a team-oriented environment. Spa Associates are vital in helping achieve this goal, as they are the first introduction many clients have to Hand & Stone. This is a 25-30 hour per week position, with a competitive hourly wage as well as the opportunity to earn commission. The ideal candidate for this job will possess confidence while selling the Hand & Stone Lifestyle Program, and be able to provide superlative customer service.
The primary duties for our Spa Associates are:
- Greet all clients as they enter the spa
- Check clients in and out efficiently and cordially
- Answer the telephone and manage the appointment book
- Communicate the needs of clients to the therapists or estheticians
- Present and sell the Hand & Stone Lifestyle Program to all clients
- Perform follow-up and appointment confirmation calls to clients
- Assist with daily spa maintenance tasks, including filing paperwork, doing laundry, and light cleaning and organizing
- Aid Leadership Team in developing and implementing growth strategies for Hand & Stone
Experience and skill requirements:
- 2-4 years sales/retail experience, salon/spa experience preferred but not required
- Must be a self-starter who enjoys working with the public
- Be able to participate in a team- and goal-driven environment
- Must have excellent communication and interpersonal skills
- Comfortable working in a fast paced environment; multi-tasking is a must
- Must show proficiency in basic computer skills
- Some night and weekend hours necessary
- Experience with the Millennium Point of Sale System or similar retail program a plus
With over 350 locations nationwide Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.