Benefits:
- Competitive salary
- Employee discounts
- Flexible schedule
Job Title: Spa Associate (Front Desk Staff)
Location: Hand & Stone Massage and Facial Spa in Boulder, CO
Job Type: Part-Time
Compensation: Hourly + Service Discounts + Performance Bonuses
Why You'll Love Working With Us
We're a peaceful, client-focused day spa offering massage and facial services in a serene, upscale environment. Our team is passionate about wellness, professionalism, and creating a space where guests feel truly cared for. As a Spa Associate, you'll be the welcoming face of our spa and a key part of delivering exceptional guest experiences.
What You'll Do
- Greet clients warmly and professionally
- Manage phone calls, emails, and online bookings
- Schedule appointments to optimize therapist availability
- Handle check-ins, check-outs, and payment processing
- Maintain a clean, organized front desk and lobby area
- Educate guests on services, products, and spa policies
- Upsell retail products, spa packages, and gift cards
- Meet sales goals for memberships, upgrades, gift cards, and promotions
- Resolve client concerns with empathy and professionalism
- Support daily operations and team communication
What We're Looking For
- Experience in customer service or front desk roles (spa/wellness preferred)
- Strong communication and multitasking skills
- Competence in Google Workspace and Microsoft Office
- Comfort with scheduling software and basic tech tools
- Calm, professional demeanor in a fast-paced environment
- Passion for wellness, beauty, and client care
- Availability for evenings and weekends
Perks & Benefits
- Service and retail discounts
- Performance bonuses based on membership sales
- Supportive, team-oriented culture
- Ongoing training and growth opportunities
Qualifications:
- Having a high school diploma or equivalent is required
- Must be 18 years old or older
- Must be exceptionally organized and have great attention to detail
- Must be a strong team player with the ability to work independently with minimal supervision
Ready to bring calm, care, and confidence to every guest experience?
Apply today and become part of a spa team that values professionalism, warmth, and wellness.