Solutions Engineer (Product Expert), Housing

Solutions Engineer (Product Expert), Housing

Company: Confidential — venture-backed technology companyLocation: New York, NY or San Francisco, CA (4-5 days in office)Compensation: $150,000 - $200,000 + competitive equityEmployment Type: Full-timeVisa Sponsorship: Visa transfers (OPT, H-1B transfer)

About the Company

The client improves housing and healthcare by integrating AI agents deeply into existing workflows. In housing, it simplifies how renters tour apartments, sign leases, submit maintenance requests and stay connected with their property team; in healthcare, it makes scheduling and intake easier.

The client has raised $250M+ and is a later-stage (Series D+) company.

The Role

The client is hiring a Solutions Engineer (3-7 years) to be the go-to technical expert for its housing product verticals after implementation. You will bridge customers, CSMs and engineering, own deep product knowledge, and be pulled in whenever a customer needs real technical firepower.

What You Will Do

• Act as the dedicated technical expert for a housing product vertical (leasing, maintenance or CRM), supporting CSMs and customers.
• Dig into customer data and API integrations to diagnose issues and spot trends.
• Serve as the technical escalation point and work with engineering on code-level fixes.
• Support onboarding and data migration for new platform rollouts, including the client's upcoming Future Platforms product.
• Feed insights back to engineering, product and customer success.

What You Bring

• 3-7 years as a Solutions Engineer or similar post-sales technical role at a SaaS company
• Strong post-sales experience (purely pre-sales profiles are not a fit)
• A technical background (CS, engineering or equivalent) and comfort at the data and API layer
• Customer-facing communication of complex technical concepts
• Startup experience preferred

Tech Stack

CRM tools (e.g. Salesforce), support ticketing (e.g. Zendesk, Jira), API integrations, SaaS platforms, AI/automation workflows

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