General Summary of Position:
The Solution Architect's role is one to utilize their technology background to lead the consultative discovery of the client/prospect's business goals, objectives, and challenges and to translate them into effective technology and services solutions. The SA plays a leadership role, by analyzing business requirements, presenting related solutions, and driving the business case and financial justifications. Qualified candidates will possess deep experience in the communications and/or network industry in a sales-oriented, technical solution design and architecture role, with an emphasis on various network architectures, IoT, Smart Office, managed services, and mobility solutions.
Duties and Responsibilities:
- Serve as the technical design and architectural expert across the Granite solutions portfolio
- Build and maintain relationships in assigned accounts as appropriate to identify and cultivate additional opportunities
- Develop solutions/strategies using technology to resolve customer issues and achieve business goals/objectives
- Serve as a deal architect for multi-faceted, multi-technology solutions
- Partner with other company subject matter experts to build the customer solution
- Develop and deliver technical presentations with customers and tailor content to audience as appropriate
- Author and deliver solution designs, scope of work (SOWs) and technical project plans incorporating service and program management activities.
- Understand the competitive landscape and can clearly articulate the technical differentiation and value proposition associated with the Granite solutions versus its competitors.
- Achieve sales and profit goals through joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up.
Required Qualifications:
- BS or BA in Engineering or Computer Science or equivalent work experience
- Strong business acumen and understanding of clients IT related business goals and challenges to ensure proper translation of the client's needs into technology solutions
- 10+ years in a customer/client facing technical role (Pre/Post Sales, Sales Engineering, Consulting, Solutions Architecture, Service Delivery, etc.)
- Demonstrated and verifiable track record of prior successful customer engagements. Examples of solution designs, scopes of work and/or technical project plans are required.
- Experience in the development and implementation of IT and/or Managed Services solutions with accountability for end-to-end delivery
- Ability to present both technical and non-technical information to broad audiences
- Excellent interpersonal skills to effectively work in a team environment and explain complex system solutions to customers.
- Effective written communication skills.
- Current and valid industry certifications in one or more of the following required
- BICSI - Registered Communications Distribution Designer (RCDD)
Preferred Qualifications:
- Proven experience with one or more of the following technologies and/or service solutions:
- ConnectWise PSA and/or CPQ
- Data Center Technologies
- IOT Endpoints
- Computing Devices, Smart Boards, Climate Control, Digital Signage, Interactive Kiosks, Smart Lighting, Analytics
- Network Architecture
- Working knowledge of the following
- Routers, VPN and Firewall- Cisco and Fortinet
- Switches- Cisco, HP
- WAN- SDWAN, PTP, MPLS and VPN Topologies
- Data Centers- Cloud (UCaaS), Hypervisors, Server Farms, SAN, Leaf-Spine Topology
- Wireless- Cisco/Meraki, HP/Aruba, Aerohive, Ruckus
- Network Assessment Tools -Netformx, Ekahau, AirMagnet, iBwave, SolarWinds
- Managed Services
- Managed Wi-Fi
- IaaS (Infrastructure as a Service)
- NaaS (Network as a Service)
- Current and valid industry certifications in one or more of the following preferred
- BICSI - Data Center Design Consultant (DCDC)
- Cisco/Meraki
- HP/Aruba
- TOGAF
- ITIL
- CompTia
- Preferred Hybrid out of Murfreesboro, TN or Remote*
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