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Solution Implementation Specialist

The Intersect Group

Irving, TX

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JOB DETAILS
SKILLS
Best Practices, Business Analysis, Business Processes, Change Management, Communication Skills, Computer Science, Continuous Improvement, Customer Acquisition, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Documentation, Information Technology & Information Systems, Inside Sales, Leadership, Metrics, Microsoft Excel, Mobile Technology, Multitasking, Operational Improvement, Operational Support, Operations Processes, Performance Analysis, Performance Metrics, Power BI, Problem Solving Skills, Process Improvement, Product Demonstration, Product Support, Production Support, Project/Program Management, Requirements Management, Software as a Service (SaaS), System Operations, Systems Administration/Management, Technical Operations, Technical Support, Technology Sales, Testing, Time Management, Training/Teaching, Trend Analysis, Workflow Analysis, Workforce Management
LOCATION
Irving, TX
POSTED
3 days ago

ROLE SUMMARY

The Solution Implementation Specialist is responsible for leading client facing technology deployments from discovery through post production support. This role serves as the bridge between client goals and technology solutions, ensuring successful delivery, strong user adoption, and an exceptional client experience throughout the implementation lifecycle.

You will partner with clients, business stakeholders, and internal teams to configure solutions, deliver training, manage deployments, and support adoption efforts. Success in this role requires a combination of project management expertise, technical aptitude, business analysis skills, and strong communication across all organizational levels.

KEY RESPONSIBILITIES

• Lead end to end implementation projects including discovery, configuration, testing, training, deployment, and hypercare support

• Analyze client workflows and business processes to translate requirements into practical technology solutions

• Deliver demonstrations and training sessions tailored to frontline users, operational leaders, superusers, and executive stakeholders

• Manage project timelines, risks, deliverables, and client communications throughout the implementation process

• Monitor adoption metrics, KPIs, and performance trends to identify opportunities for improvement and drive client success

• Collaborate with Product, Support, Operations, Sales, and internal technology teams to ensure alignment and continuous improvement

• Build implementation methodologies, documentation, training materials, and best practices that enhance delivery consistency

• Travel throughout the United States to support client deployments, training initiatives, and go live activities

KEY REQUIREMENTS

• Minimum 5 years of experience in technology implementations, client delivery, project management, SaaS deployments, or a related client facing role

• Bachelor's degree in Business, Computer Science, Engineering, Information Systems, Operations, or equivalent experience implementing technology solutions

• Proven experience leading multiple concurrent projects while maintaining high levels of organization, quality, and client satisfaction

• Hands on experience with system configuration, user training, testing, deployment support, and post implementation adoption activities

• Advanced Microsoft Excel skills including formulas, data organization, reporting, and trend analysis

• Experience working with project management platforms, CRM systems, ticketing systems, or implementation tools

• Familiarity with KPI reporting, client performance metrics, Power BI, change management initiatives, or operational process improvement programs preferred

• Strong communication, collaboration, problem solving, and relationship building skills with the ability to engage effectively with frontline users, technical teams, operational leaders, and executive stakeholders

PREFERRED QUALIFICATIONS

• Experience supporting mobile technology deployments, workforce management applications, or client facing SaaS implementations

• Familiarity with ClickUp and Power BI

• Experience driving user adoption programs and organizational change initiatives

• Background supporting field operations or operational technology environments

 
 

About the Company

T

The Intersect Group

The Intersect Group is a different and better business partner. We create unparalleled value for our clients by combining industry-leading Consulting capabilities with comprehensive Staffing and recruitment services. Clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. Through our flexible delivery approach, you get the right solution, at the right time to accelerate your success and achieve all of your mission-critical objectives.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2006

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