Solution Engineer- Brand Technical Specialist Hashicorp Portfolio

Introduction

At IBM, our Solutions Engineers play a critical role in helping organizations modernize how they build, secure, and operate their technology environments.

As a Solutions Engineer supporting the HashiCorp portfolio, you'll work directly with customers to solve complex challenges across infrastructure automation, cloud security, and platform engineering. You'll help organizations realize the value of solutions such as Terraform, Vault, Consul, and Boundary, enabling them to deliver applications and infrastructure more efficiently and securely.

We're looking for someone who brings technical curiosity, strong communication skills, and a genuine commitment to customer success. You'll have opportunities to influence technology strategies, collaborate with talented professionals across IBM, and help customers achieve meaningful business outcomes.

Your role and responsibilities

As a Solutions Engineer, you'll guide customers through the technical and business aspects of adopting and expanding IBM's HashiCorp solutions. Your responsibilities span initial discovery and solution validation through production adoption, ongoing consumption, and identifying opportunities for additional value.

Key responsibilities include:

• Customer Discovery and Solution Design: Lead technical and business discovery engagements to understand customer challenges, identify high-value use cases, and recommend solutions aligned with their business and technology objectives.

• Technical Validation and Demonstrations: Design and deliver compelling technical presentations, product demonstrations, proof-of-concepts (POCs), and workshops that establish technical fit and demonstrate measurable business value.

• Customer Adoption and Deployment: Guide customers through successful onboarding and production-ready deployments, coordinating with internal IBM specialists and customer stakeholders to address architectural, operational, and implementation challenges.

• Value Realization and Consumption: Develop and execute technical adoption plans, establish measurable consumption and use-case milestones, monitor progress, and proactively address barriers to adoption.

• Customer Growth and Expansion: Identify opportunities to extend the value of existing investments by introducing new capabilities, workflows, and complementary products based on evolving customer needs.

• Technical Enablement: Educate customers through technical workshops, architecture reviews, strategy sessions, and hands-on guidance that help their teams build confidence and proficiency.

• Cross-Functional Collaboration: Work closely with IBM sales, technical specialists, product teams, customer success, and other resources to navigate complex customer challenges and drive successful outcomes.

• Ownership and Accountability: Take responsibility for customer outcomes, whether delivering directly or coordinating the people and resources necessary to achieve success.

• Continuous Improvement: Maintain technical proficiency, stay current with emerging technologies and industry trends, and actively contribute knowledge, insights, and best practices to the broader team.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Demonstrated experience in a customer-facing technical role, such as Solutions Engineering, Sales Engineering, Solutions Architecture, Technical Consulting, or a comparable position.
• Ability to conduct effective technical discovery, translate customer requirements into actionable solutions, and clearly articulate technical and business value.
• Experience presenting technical concepts, delivering demonstrations, or guiding technical evaluations for audiences with varying levels of technical expertise.
• Strong problem-solving skills with the ability to navigate ambiguity, competing priorities, and complex technical or organizational challenges.
• Excellent written and verbal communication skills, including the ability to communicate effectively with engineers, architects, technical leadership, and business stakeholders.
• Proven ability to build relationships, collaborate across teams, and coordinate resources to achieve shared customer objectives.
• Strong sense of ownership, accountability, and commitment to delivering measurable customer outcomes.
• Demonstrated commitment to continuous learning, professional development, and adapting to new technologies and approaches.
• Foundational understanding of enterprise IT infrastructure, cloud computing, software delivery, or related technical disciplines.
• Ability to work effectively in a dynamic, customer-facing environment, independently managing priorities while contributing to broader team objectives.
• The role is considered hybrid (remote) with some in office days required that will be determined by leadership. The candidate should reside in the San Francisco Bay Area, with the ability to travel nationally on occasion based on business and customer requirements.

Preferred technical and professional experience

Candidates with experience in one or more of the following areas will be especially well positioned for success. Expertise across every technology or discipline is not expected.

• HashiCorp Technologies: Experience with Terraform, HCP Terraform, Terraform Enterprise, Vault, Consul, Boundary, or related infrastructure automation and security solutions.
• DevOps and Platform Engineering: Understanding of modern software delivery practices, infrastructure as code (IaC), CI/CD pipelines, developer platforms, and platform engineering principles.
• Cloud and Hybrid Infrastructure: Hands-on experience with AWS, Microsoft Azure, Google Cloud Platform (GCP), VMware, or hybrid and multicloud architectures.
• Containers and Orchestration: Familiarity with Kubernetes, containerized application architectures, and cloud-native infrastructure.
• Security and Identity: Knowledge of secrets management, identity and access management (IAM), privileged access management (PAM), workload identity, or related cloud security practices.
• Software Development Workflows: Experience with Git, version control systems, GitOps, and common development and deployment workflows.
• Technical Delivery: Experience designing and executing proofs of concept, facilitating hands-on workshops, evaluating solution architectures, or supporting enterprise technology adoption.
• Enterprise Customer Engagement: Experience working with large organizations to navigate complex technical environments, multiple stakeholder groups, and organizational change.
• Business Value and Adoption: Experience translating technical capabilities into business outcomes, establishing adoption milestones, measuring solution utilization, or identifying opportunities to expand existing implementations.

Above all, we value individuals who combine technical curiosity with sound judgment, communicate effectively, and are motivated by helping customers succeed. Candidates who bring a strong foundation in related disciplines and a demonstrated ability to learn new technologies are encouraged to apply.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

This position is eligible for participation in an IBM Sales Incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. The compensation range listed for this position is the IBM Reference Salary that is used when you are not actively participating in a sales plan. Your actual base pay plus incentive opportunity will be determined by the Incentive Plan assigned to you.