Solution Delivery Manager

Description

This position is responsible for delivering solutions and technology associated with the Applied Solutions Program for all business units and platforms. Leader of a cross functional team that committed to delivering IT solutions/services to the business that will help with their success.

Responsibilities

• Advanced knowledge of various systems/products in portfolio

• Understanding of system dependencies and functions

• Manage information/data gathering process

• Manage delivery of new technologies and solutions

• Identify, investigate, and resolve discrepancies

• Assist and influence purchasing decisions within Program

• Investigate new features and functionality of current and future technology

• Guide and support departmental goals for all business units and product platforms

• Develop and mentor direct reports; conduct formal performance evaluations and reviews

• Continuing to improve processes and collaboration within department

• Team building within department

• Help create and maintain training for Operational Use

• Lead team that is side by side with business when gathering/deploying solutions

• Communicate and implement new training

• Lead team in testing efforts needed for solution

• Collect information on technology of newly acquired companies or fleet conversions

• Participate in and lead parts of projects

• Assign resources for projects

• Coordinate travel for resources

• Point of escalation to expedite resolution within department and projects

• Manages requirements of new technologies and solutions

• Works with business to determine needs in technologies

• Evaluates business needs and identifies opportunities