Solution Delivery Director

Job Description

Description:

Resource Innovations is seeking an experienced, strategic, and performance-driven Director to join our growing team in Chicago, IL. We are seeking someone that is a problem solver with a pro-active mindset and strong background in energy efficiency, program management, and leadership to join our dynamic team.

The Director of Commercial & Industrial Programs is responsible for providing leadership, operational oversight, and data-driven decision-making across commercial and industrial energy efficiency programs. This role is accountable for overall program performance, including achievement of financial, operational, regulatory, and customer engagement objectives. The Director partners directly with utility clients and key stakeholders, utilizing program analytics, performance metrics, forecasting, and market insights to identify opportunities, mitigate risks, and drive continuous improvement. Success in this role requires strong client management, and the ability to translate complex data into actionable strategies that maximize program outcomes and client satisfaction.

In addition to leading program strategy and execution, the Director oversees cross-functional collaboration among engineering, marketing, client services, software, finance, and other internal teams to ensure successful delivery of contractual commitments and organizational goals. This position is responsible for monitoring key performance indicators, managing budgets and resource planning, driving operational efficiencies, and developing high-performing teams. The ideal candidate brings a proven track record of leading large-scale programs, managing senior client relationships, leveraging analytics to inform business decisions, and fostering innovation to exceed client expectations. This position reports to the Senior Director and plays a key role in supporting organizational growth and long-term client success.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Direct, support, and lead the planning, execution, and overall performance of assigned Commercial & Industrial energy efficiency and utility program contracts.
• Serve as a point of contact for Sr. Leadership at utility clients, building trusted relationships and ensuring alignment with client goals and contractual commitments.
• Analyze program performance data, market trends, and operational metrics to drive informed decision-making and continuous program improvement.
• Provide leadership and direction to program management and delivery teams, ensuring accountability, engagement, and high-quality execution
• Oversee program risk management activities, including identification of issues, implementation of mitigation strategies, and escalation of critical concerns.
• Drive operational excellence through process improvement initiatives, resource optimization, and implementation of best practices.
• Manage program budgets, financial forecasts, and resource planning to achieve external and internal business objectives.
• Collaborate with cross-functional teams including engineering, marketing, client services, software, finance, and regulatory affairs to deliver integrated program solutions.
• Coach, mentor, and develop team members while promoting a culture of accountability, collaboration, and continuous improvement.
• Ensure high levels of client satisfaction through proactive communication, performance management, and successful delivery of program outcomes.
• Provide thought leadership on industry trends, emerging technologies, regulatory developments, and market opportunities affecting utility and energy efficiency programs.
• Other duties as assigned.

Minimum Requirements

• Must be located in Chicago, IL or willing to relocate within 30 days of acceptance
• BA in Business Administration, Environmental Science, Engineering, or a related field
• BS in an Engineering field is preferred
• 7+ years of experience in program management, with a track record of successfully delivering complex projects.
• 7+ years in direct client-facing roles requiring (can be business development, program implementation, or account management setting).
• Exceptional communication, negotiation, and interpersonal skills. Able to tailor communications style to audiences across all organizational levels.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Fastidious attention to detail is a must.
• Ability to ruthlessly prioritize and manage the needs of multiple stakeholders.
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Preferred skills, education and experience

• Degree in Engineering or a related technical field
• Master's degree
• Project Management Professional (PMP)
• Certified Energy Manager (CEM)

#LI-Hybrid

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is:$92,500.00-$150,000.00

In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.

At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes paid vacation, paid sick time, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.