Job Description:
This is a Weekend Shift:
Friday-Sunday 6:00 am- 6:00 pm
Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position.
The Solution Delivery Analyst is responsible for administrative and technical support of WMS Korber One.
Duties and Responsibilities
- Provide day-to-day and on-call second and third tier end user application support
- Manage SLA's and ensure operations is supported via Service Now ticketing system
- Work with business teams, project leaders and application end users to collect and analyze project business requirements for functions or applications under limited direction
- Prepare accurate and detailed requirement specification documents and functional technical specification documents
- Understand the relationship between functional and technical requirements
- Identify the current - future- state business processes
- Provide a technical development support for development and system configurations and automation requirements
- Serve as a communications liaison between business end users and application developers to understand key issues, identify perceptions gaps and resolve questions
- Coordinate with business users to identify functional cases and establish test scenarios and results
- Work with business users to test, validate, and evaluate new applications and functions, and identify issues in functionality
Education and Experience Requirements
- Requires education equivalent to four years of high school OR 2 year IT degree preferred
- ITIL Certification Preferred
- 2+ years of work experience in business analysis or an IT related position
- Exposure to IT business applications and methodologies required
- Prefer 1+ years of hands on experience with business systems / processes: WMS, ERP, CRM, BI or other business applications
- Strong math and analytical skills
- Experience in writing SQL queries
- Knowledge of warehouse management systems; High Jump experience a plus
- Working knowledge in MS Office
- Knowledge of radio frequency scanning process and devices
- Excellent communication skills
- Computer skills
Qualifications / Preferred Qualifications
- Strong business analytical skills to drive business requirement definition that involves eliciting, analyzing, prioritizing, articulating and documenting business requirements
- Ability to lead small projects (with minimal guidance) in various SDLCs (waterfall and agile) leading development teams and aligning with business stakeholders
- Demonstrate knowledge of project management skills including planning, scheduling and execution
- Experience with product and technical thinking, and executing in a fast paced environment that meet or exceed expressed needs
- Ability to gather business requirements, process flows, and use case scenarios
- Make recommendations for process improvements, documentation standards, procedures, and / or guidelines
- Strong verbal and written communication skills across functional audiences with different backgrounds
- Strong SQL Skills
Milwaukee Tool is an equal opportunity employer.