Solid Waste Coordinator

Job Description

• Responsible for the daily operations and communication between vendors, internal departments, and the public to ensure effective delivery of services, including:

• Serves as a primary point of contact for vendors, addressing missed collections, route issues, service complaints, cart inventory, service changes, contamination concerns, bulk collection requests, and operational follow-up.

• Collaborates with Public Works, Finance, Customer Service, Code Enforcement, and other departments to resolve service issues, implement program updates, and support operational needs.

• Assists in developing and delivering public communications related to service changes, holiday schedules, route updates, rate notifications, and program information to ensure clear and timely outreach.

• Coordinates billing activities within the utility billing system to ensure accurate account setup, rate application, service changes, credits, adjustments, and monthly billing cycles. Serves as the primary liaison between the Utility Billing Department and contracted solid waste service providers to support accurate service delivery and issue resolution.

• Assists with special projects, audits, program rollouts, and continuous process improvement initiatives related to utility billing and solid waste operations. Identifies and recommends opportunities to enhance customer service, improve billing accuracy, increase workflow efficiency, and strengthen vendor coordination.

• Supports the development and implementation of improved procedures for service request tracking, complaint resolution, and billing administration to ensure consistent and efficient operations.

• Professionally delivers accurate, data-driven insights that improve service performance, enhance customer satisfaction, and ensure alignment with City policies and operational standards regarding to the solid waste operations. Conducts thorough reviews and audits of solid waste accounts to ensure billing accuracy, identify discrepancies, and confirm proper service level alignment and fee assessment.

• Handles billing corrections, ensures compliance with policies and contracts, monitors vendor performance, and improves service quality by addressing recurring issues.

• Manages data organization, tracks and analyzes service issues, and produces reports and visual presentations that provide actionable insights into operational performance and improvement opportunities.

Required Qualifications

Education & Experience

• Associate's degree in business administration, Public Administration, Finance, or equivalent to a related field, OR
• Three (3) years of experience in utility billing, municipal customer service, solid waste administration, accounts coordination, or related work, OR
• Any equivalent combination of education and experience

Knowledge, Skills & Abilities (KSA)

Knowledge of:

• Principles and practices of customer service and public-facing service delivery
• Utility billing processes, account maintenance, and municipal billing systems
• Solid waste service operations, including refuse, recycling, bulk collection, and cart management
• Administrative support practices, records management, and office procedures
• Vendor/contractor coordination and basic contract administration principles
• Basic accounting, reconciliation, and billing adjustment procedures
• Applicable City policies, ordinances, and service procedures related to utility billing and solid waste services
• Modern office software including Microsoft Office Suite and database or utility billing software

Skill in:

• Providing excellent customer service in a fast-paced public environment
• Handling difficult customer interactions with professionalism and diplomacy
• Reviewing billing records and identifying discrepancies or service issues
• Coordinating multiple service requests and priorities with strong attention to detail
• Communicating clearly and effectively, both verbally and in writing
• Building effective working relationships with vendors, customers, and internal staff
• Using utility billing systems, spreadsheets, and reporting tools
• Organizing records, tracking issues, and following through to resolution

Ability to:

• Interpret and explain billing rules, fees, service levels, and City procedures to customers
• Manage sensitive or escalated customer issues with tact and sound judgment
• Work independently while managing multiple deadlines and competing priorities
• Analyze account information and recommend appropriate billing corrections or service actions
• Coordinate effectively with contractors to resolve service delivery concerns
• Maintain accurate records and documentation
• Exercise discretion in handling confidential or sensitive customer information
• Adapt to changing operational priorities and departmental needs

Work Conditions

While performing the duties of this position, the employee is regularly required to sit, stand, walk, talk, hear, use hands and fingers to handle or feel objects, and reach with hands and arms. The employee may occasionally lift and/or move items up to 20 pounds. Specific vision abilities required include close vision and the ability to view computer screens for extended periods.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The City of Cedar Park complies with the Americans with Disabilities Act (ADA) and will provide reasonable accommodations to qualified individuals with disabilities.

Estimated hiring hourly range: $22.54-$28.17