OxBow is seeking an experienced Help Desk/Software Tester with a minimum of 10 years of experience working with the Med-IT system and/or the National Breast and Cervical Cancer Early Detection Program (NBCCEDP) and WISEWOMAN Program.
This position provides direct support to Med-IT end users, troubleshoots system and data issues, documents procedures and resolutions, and works closely with the testing team to execute functional and regression testing. The successful candidate will have strong customer service, communication, analytical, and problem-solving skills, along with exceptional attention to detail.
- Provide professional help desk and customer support to Med-IT end users.
- Troubleshoot, analyze, document, and resolve system and user-reported issues.
- Apply extensive knowledge of Med-IT, NBCCEDP, and WISEWOMAN workflows and requirements.
- Understand and evaluate the association of CPT codes with services provided.
- Document procedures, troubleshooting steps, system issues, and resolutions.
- Develop and execute test cases and testing scenarios for system functionality, enhancements, and defect corrections.
- Perform functional, regression, and defect-validation testing.
- Identify, reproduce, and clearly document software defects, including expected versus actual results.
- Work closely with testers, developers, managers, end users, and subject matter experts.
- Communicate technical and functional information clearly to both technical and non-technical audiences.Perform other clerical tasks, as required.
Pay Range: $60,000 to $65,000 Annually