Software Technical Support Associate

Software Technical Support Associate - - 49842

Skip to content

Xerox

Menu

• My Events
• Talent Community
• Search jobs
• Register
• Login
• English - US
• English - US
• Français - Canada

Software Technical Support Associate

General Information

City

Ann Arbor, Novi

State/Province

Michigan

Country

United States

Department

TECHNICAL CUSTOMER ESCALATION

Date

Friday, March 20, 2026

Working time

Full-time

Ref#

20038782

Job Level

Individual Contributor

Job Type

Experienced

Job Field

TECHNICAL CUSTOMER ESCALATION

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

41,940

Annual Base Salary Maximum

83,880

The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Purpose of Position:

• This is an intermediate (specialist) level technical position, contributing directly to achievement of revenue growth and customer satisfaction, providing technical support to the client and Managed Services personnel, and augmenting TS (CSE) support.
• Possess working technical knowledge of Office and/or Production products/systems (including Xerox and Third Party offerings installed at client sites)
• Actively assist Account Managers to resolve day-to-day technical issues and implement corrective actions
• Establish working relationships with Xerox groups (e.g. Solutions Managers/Consultants, Xerox Connect, Marketing Partners Group, OSG and PSG developers) and external customer's departments (e.g. IT department) to provide 100% customer satisfaction
• Work closely with the TISM, Account Mgr, and Account Associates to consult, design, implement, and support hardware/software solutions required by Client Operations' contracts
• As a shared resource to the Operations, the DT will deploy Document Technology and Infrastructure programs:
• -Integration of tools and processes (at client sites) to support Managed Services initiatives
• • Managed Services site architecture and infrastructure programs
• Mentor on-site technical account associates and transfers skills that will enable the AA to perform standard, frequently occurring tasks related to product function, connectivity, and software.
• Manage the technical implementation and integration of low to mid-level complexity projects, or works