Software Systems Engineer

5) Resolve or assist in resolving complex service problems for all AT&T and Vendor partner CTI solutions through multiparty conference calls with various work centers, local access providers, internal/external customers and equipment vendors. Experienced with Genesys CTI, Framework, Stat and SIP server technologies, Routing strategies, T-Lib SDK, E-Services which include Interaction Server, UCS, Chat server and GMS.

Position: Genesys Engage Contact Center Engineer (Genesys Engage Design)
Location: Remote
Duration: 12+ Months
178692
Pay Range: $65/hr to $70/hr

Job Overview:
*** Remote position.
*** Work hours are standard 9am – 5pm EST, Mon-Fri along with a rotating On Call shift every 6 – 8 weeks

TOP 5 SKILLS REQUIRED:
• 1. Genesys Engage Design and Implementation Certification
• 2. Troubleshoot end-2-end voice and digital interactions, providing incident support as required on all managed Genesys platforms
• 3. Extensive administrative knowledge of RedHat/Rocky Linux (Certification preferred but not mandatory)
• 4. Ability to write scripts in Perl, Bash, Ksh, Python, NodeJS, & PL/SQL
• 5. Experience with Change Management Processes

Overall Purpose: Provide Design, Implement and Support for all technologies related to AT&T Genesys Contact Center Voice infrastructure and applications. Experienced with Genesys CTI, Framework, Stat and SIP server technologies, Routing strategies, T-Lib SDK, E-Services which include Interaction Server, UCS, Chat server and GMS.

Roles & Responsibilities:
1) Subject matter expert (SME) in all areas of the Voice and CTI technologies. Genesys Engage Design and Implementation Certification require.
2) Has the ability to install Genesys applications and troubleshoot end-2-end voice and digital interactions, providing incident support as required on all managed Genesys platforms.
3) Provide project and implementation support for all convergence technologies.
4) Interface directly with AT&T CTX and peer teams on issues relating to acceptance and testing of the technologies previously described.
5) Resolve or assist in resolving complex service problems for all AT&T and Vendor partner CTI solutions through multiparty conference calls with various work centers, local access providers, internal/external customers and equipment vendors.
6) Skill must include administrative work knowledge of RedHat Linux, Oracle Databases, PL/SQL, Perl, Python, NodeJS and has the ability to create scripts in Perl and/or Python and setup cron jobs.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com
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The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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