Highlights
Our electronic government solutions use technology to increase efficiency, reduce costs, and help make government interactions more accessible for everyone through ready access to relevant technology. The nation's leading Web Services and e-commerce company is currently seeking a Support Services Representative (SSR) to complement its growing team.
Numbers & Facts
| Location | Annapolis, MD (Remote) |
| Industry | Accounting and Auditing Services |
| Company Size | 2,500 to 4,999 employees |
| Year Founded | 1966 |
Description
Description
The nation's leading Web Services and e-commerce company is currently seeking a Support Services Representative (SSR) to complement its growing team. Our electronic government solutions use technology to increase efficiency, reduce costs, and help make government interactions more accessible for everyone through ready access to relevant technology.
Responsibilities
- Process a high volume of incoming customer inquiries promptly and efficiently through unscripted telephone and email conversations
- Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns
- Take detailed notes, document customer contacts quickly, and maintain customer records during and after each customer contact in the Customer Relationship Management system
- Understand and determine the cause of problems quickly and apply the appropriate solution
- Review and process documents for compliance with established regulations
- Manage sensitive information securely and follow company policies and procedures
- Demonstrate commitment to customer satisfaction and interact with customers professionally and courteously at all times
- Solve technical problems with minimal supervision
- Navigate a computer effectively and learn to use and support multiple web-based systems quickly
- Provide accurate and complete information to meet customer needs and achieve satisfaction
- Work with supervisor to stay updated on product knowledge, company policies, and procedures, and effectively handle changes in any of these areas
- Provide timely feedback to the supervisor regarding challenges or customer concerns
- Other duties as assigned
Qualifications
- High School Diploma and a minimum of one year of customer-facing work experience.
- Excellent communication skills, including clear verbal and written abilities.
- Strong organizational and prioritization skills.
- Ability to multitask in a fast-paced environment to ensure timely follow-through.
- Must have excellent problem-solving skills and a keen attention to detail.
- Must be self-motivated and demonstrate initiative.
- Ability to understand a variety of technologies and platforms.
- This position allows both flexible and remote work opportunities with a minimum of 3 in-office days per week.
About Company
Founded in 1966 and based in Plano, Texas, Tyler Technologies is the largest national provider of integrated software systems and information technology services exclusively focused on the public sector. Simply put — Tyler empowers people who serve the public.
We devote all of our time, energy and resources to help local governments and school districts become more efficient, accessible and responsive. At more than 11,000 local government offices in all 50 states, Canada, the Caribbean, the United Kingdom and other international locations, our clients can attest to our ability to fulfill this promise.
Tyler delivers an expansive portfolio of software and service solutions designed to automate mission-critical public sector operations, including:
State & Local Government Solutions
Working With Us
Working at Tyler means you are part of a vibrant community of professionals who care about their clients as much as they care about each other. We work closely, sharing knowledge and inspiring each other to learn and grow so that we can continually improve service to our clients. When you work at Tyler, you receive benefits that support your health and well-being. Our comprehensive offering was created to accommodate the diverse lifestyles of our staff.
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.
We devote all of our time, energy and resources to help local governments and school districts become more efficient, accessible and responsive. At more than 11,000 local government offices in all 50 states, Canada, the Caribbean, the United Kingdom and other international locations, our clients can attest to our ability to fulfill this promise.
Tyler delivers an expansive portfolio of software and service solutions designed to automate mission-critical public sector operations, including:
State & Local Government Solutions
- ERP | Financial
- Courts & Justice
- Appraisal & Tax
- Records & Documents
- Planning, Permitting & Licensing
- Public Safety
- Student Management
- Financial
Working With Us
Working at Tyler means you are part of a vibrant community of professionals who care about their clients as much as they care about each other. We work closely, sharing knowledge and inspiring each other to learn and grow so that we can continually improve service to our clients. When you work at Tyler, you receive benefits that support your health and well-being. Our comprehensive offering was created to accommodate the diverse lifestyles of our staff.
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.