Software Specialist

Required qualifications:

• 3-5 years of experience in Customer Success, Software/IT Sales Support, Deal Desk, Renewals, Procurement, Operations, or a related customer-facing role.
• Hands-on experience supporting software quoting, licensing, vendor management, or renewals across multiple ISV/OEM products.
• Developing commercial and technical acumen with the ability to follow established processes and provide accurate guidance.
• Experience supporting customer adoption, usage, or operational questions within software or service agreements.
• Ability to collaborate effectively with senior advisors, ISRs, and cross-functional teams without direct account ownership.
• Strong written and verbal communication skills across internal and customer-facing interactions.
• Demonstrated ability to manage multiple quotes, requests, or renewal timelines while maintaining attention to detail.
• Analytical and problem-solving skills appropriate for level-2 support and deal-desk scenarios.
• Familiarity with vendor onboarding, reseller/partner agreements, or distribution models is a plus.
• Experience with customer success or CRM tooling (e.g., Gainsight) and collaboration platforms (Microsoft Teams, Webex) is a plus.
• Professional demeanor and judgment in customer-facing environments.
• Comfortable working in evolving programs with clear direction and defined escalation paths.
• This job may require up to 25% travel
• Location is remote within the United States.
• Undergraduate degree in a related field or equivalent work experience is required.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Certain states and localities require employers to post a reasonable estimate of base salary range. Total compensation for this role includes a base plus commission. A reasonable estimate of the base salary range for this position is $95,000 - $125,000. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

Equal Opportunity Employer

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