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Software Service Delivery Manager

TechDigital

  • Beachwood, OH
  • 2 days ago

    Highlights

    Role Overview : As a Software Service Delivery Manager, you will be responsible for the end-to-end delivery and operational excellence of Oracle-based enterprise applications. You will lead service operations, drive continuous improvement, and ensure customer satisfaction through proactive management of incidents, service requests, and enhancements.

    Numbers & Facts

    LocationBeachwood, OH
    IndustryOther/Not Classified
    Company Size100 to 499 employees

    Description

    Domain Expertise: Oracle eBiz Oracle Fusion Applications preferably in Manufacturing Domain. Also Service Delivery experience.

    Role Overview:
    • As a Software Service Delivery Manager, you will be responsible for the end-to-end delivery and operational excellence of Oracle-based enterprise applications.
    • It will have other ERP on iSeries Platform that you have to lead.
    • You will lead service operations, drive continuous improvement, and ensure customer satisfaction through proactive management of incidents, service requests, and enhancements.
    Required Skills & Qualifications:
    • Proven experience managing Oracle eBiz or Oracle Fusion environments.
    • Strong understanding of ITIL frameworks and service management principles.
    • Excellent leadership, communication, and stakeholder management skills.
    • Experience in incident, problem, and change management.
    • Familiarity with software security practices and compliance standards.
    • Ability to analyze complex problems and recommend effective solutions.
    • Experience in driving continuous improvement and transformation initiatives.

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