Software QA/Senior Test Analyst (Hybrid)

Software QA/Senior Test Analyst (Hybrid) in Baltimore, MD - CareFirst

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Home / Job Search / Software QA/Senior Test Analyst (Hybrid)

Software QA/Senior Test Analyst (Hybrid)

Job ID: 22515

Job Function: Operations Technical Support

Location: Baltimore, MD, United States

Campus: MD-Baltimore-Canton Crossing

Career Band: BDB

Status: Full-Time

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Resp & Qualifications

PURPOSE:

Responsible for developing, modifying, and executing software test plans, test scenarios and test data for PDMES System and Salesforce Platform changes. Ensures software and system changes meet business and quality standards by performing functional, integration, regression and end-to-end testing across provider data and downstream systems. Identifies, documents and tracks software defects, partners with Product Owners, Business Analysts, developers, and technical teams to resolve issues, and validates production fixes. Supports release activities, monitors production jobs and interfaces to identify processing failures, performs root cause analysis, and verifies successful resolution. Develops a strong understanding of healthcare provider business processes, data integrations, and system workflows while mentoring junior testers and promoting quality assurance best practices.

We are looking for an experienced professional in the greater Baltimore/Washington metropolitan area who is willing and able to work in a hybrid model. The incumbent will be expected to work a portion of their week from home and a portion of their week at a CareFirst location based on business needs and work activities/deliverables that week.

ESSENTIAL FUNCTIONS:

• Analyze business and technical requirements, user stories, specifications, and change requests to develop comprehensive test strategies, test plans, test cases, and test data. Execute functional, integration, regression, end-to-end, and user acceptance testing for Salesforce and Provider applications. Research, troubleshoot, and document application defects and collaborate with Product Owners, Business Analysts, Developers, and technical teams to resolve issues.
• Document, analyze, and communicate test results, defects, and quality metrics using established defect tracking tools. Partner with Product Owners, Business Analysts, developers, and technical teams to investigate, reproduce, and resolve software defects. Perform retesting and regression testing to validate defect resolution and support application releases. Maintain testing documentation, test evidence, and traceability to ensure compliance with quality standards and SDLC processes.
• Guide and mentor team of testers in support of the projects and day-to-day to testing effort. This is also includes supporting and working with associates, contractors and third-party resources.

SUPERVISORY RESPONSIBILITY:

Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.

QUALIFICATIONS:

Education Level: Bachelor''s Degree in Information Technology, Engineering or Computer Science OR in lieu of a Bachelor''s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 5 years Experience in software development and/or testing.

Knowledge, Skills and Abilities (KSAs)

• Knowledge and understanding of software development life cycle (SDLC).
• Knowledge of software test requirements and protocols.
• Excellent communication skills both written and verbal.
• Ability to recognize, analyze, and solve a variety of problems.
• Knowledge of wireless communications and network systems.
• Advanced programming skills on a programming language.
• Working experience with databases.
• Knowledge of Microsoft Office products or equivalent.
• Attention to detail.

Salary Range: $80,280 - $159,445

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate''s work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case''s facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship.

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Serving Maryland, the District of Columbia, and portions of Virginia, CareFirst BlueCross BlueShield is the shared business name of CareFirst of Maryland, Inc. and Group Hospitalization and Medical Services, Inc. CareFirst BlueCross BlueShield Medicare Advantage is the shared business name of CareFirst Advantage, Inc., CareFirst Advantage PPO, Inc. and CareFirst Advantage DSNP, Inc. CareFirst BlueCross BlueShield Community Health Plan Maryland is the business name of CareFirst Community Partners, Inc. In the District of Columbia and Maryland, CareFirst MedPlus is the business name of First Care, Inc. In Virginia, CareFirst MedPlus is the business name of First Care, Inc. of Maryland (used in VA by: First Care, Inc.). CareFirst of Maryland, Inc., Group Hospitalization and Medical Services, Inc., CareFirst Advantage, Inc., CareFirst Advantage PPO, Inc., CareFirst Advantage DSNP, Inc., CareFirst Community Partners, Inc., CareFirst BlueCross BlueShield Community Health Plan District of Columbia, CareFirst BlueChoice, Inc., First Care, Inc., and The Dental Network, Inc. are independent licensees of the Blue Cross and Blue Shield Association. BLUE CROSS, BLUE SHIELD and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or generic information.

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. To comply with this law, CareFirst must collect information regarding an employee's identity and employment eligibility and document that information on a document referred to as Form I-9, Employment Eligibility Verification, no later than three business days from when the employee begins work for pay. If you are hired, you will be required to provide certain information on the form necessary to establish your identity and eligibility to work in the United States and certain required supporting documents.

If you experience any technical difficulties during this process, please send an email detailing the specific problem you are having to [email protected] and we will respond as soon as possible.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) If you believe that you have experienced discrimination, contact OFCCP at 800-397-6251 (TTY 877-889-5627) or www.dol.gov/ofccp.