Job Title: Software Product Analyst / Technical Business Analyst
Role Summary
We are seeking a Software Product Analyst / Technical Business Analyst to support the development, enhancement, and lifecycle management of enterprise software products. In this role, you will serve as the bridge between customers, engineering, product management, and support teams by managing software requirements, tracking product enhancements, coordinating issue resolution, and ensuring successful software releases.
This position is ideal for candidates with experience in software product management, business analysis, change management, UAT, and cross-functional collaboration who enjoy solving customer problems and driving product improvements.
Key Responsibilities
- Collaborate with software development, QA, product management, and customer support teams to track product enhancements, software defects, and feature requests.
- Gather, analyze, document, and prioritize business and customer requirements for software products.
- Manage software change requests from initiation through implementation, including impact analysis, effort estimation, risk assessment, and status tracking.
- Coordinate User Acceptance Testing (UAT), define acceptance criteria, and ensure successful customer validation before production releases.
- Investigate software issues, perform root cause analysis, and work with engineering teams to drive timely resolution.
- Support software release planning, product integration, and deployment activities across multiple stakeholders.
- Monitor product performance, customer feedback, and operational metrics to recommend continuous improvements.
- Maintain product documentation, requirements, release notes, and process workflows.
- Partner with field support teams and customers to improve product adoption and resolve technical issues.
- Communicate project status, risks, priorities, and recommendations to technical and business stakeholders.
Required Qualifications
- Bachelor's degree with 5 7 years of relevant experience, or 8 10 years of equivalent industry experience.
- Experience as a Business Analyst, Product Analyst, Technical Product Owner, Product Support Engineer, Software Product Manager, or Software Change Management Engineer.
- Strong understanding of the Software Development Life Cycle (SDLC), Agile, and Scrum methodologies.
- Experience managing software requirements, change requests, software releases, and defect tracking.
- Hands-on experience with User Acceptance Testing (UAT), requirements validation, and stakeholder sign-off.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong written and verbal communication with the ability to collaborate across technical and business teams.
Preferred Skills
- Business Analysis and Requirements Management
- Software Change Request Management
- User Acceptance Testing (UAT)
- Software Problem & Defect Management
- Product Roadmap & Feature Prioritization
- Root Cause Analysis
- Agile/Scrum
- Jira, Azure DevOps, Confluence, ServiceNow
- Customer-facing software product support
- Cloud or Enterprise Software background