Exotec designs elegant, plug-and-play, and reliable end-to-end warehouse robotics solutions. As a leading original equipment manufacturer (OEM) and integrator, we support some of the world's most iconic brands in their transition to automation. We're proud to design technology that doesn't just redefine intralogistics, it also makes warehouses safer, faster, more efficient, and less physically demanding for the people working inside them.
Why this role matters:
Our Software Integration team serves as a critical link between Exotec''s technology and our customers'' success. In this highly customer-facing role, you''ll work directly with customers throughout the deployment lifecycle, helping them integrate Exotec''s automation platform into their warehouse operations while ensuring a seamless experience from project kickoff through go-live and beyond.
You''ll act as a trusted technical advisor, translating customer needs into effective software solutions, leading technical discussions, troubleshooting challenges, and collaborating across software, engineering, operations, and project teams to deliver exceptional outcomes. This is an opportunity to have a direct impact on how customers leverage cutting-edge robotics and automation to transform their business.
Responsibilities
- Develop, configure, and support software integrations between Exotec products and customer software environments, including WMS, WCS, ERP, and other operational systems.
- Partner directly with customers to understand their business processes, operational requirements, and technical objectives, ensuring successful integration of Exotec solutions.
- Lead customer-facing technical discussions, workshops, integration reviews, and problem-solving sessions throughout the project lifecycle.
- Analyze customer requirements and contribute to the design of scalable integration solutions that align with operational goals and best practices.
- Design, develop, test, and troubleshoot APIs, interfaces, data flows, and middleware components supporting warehouse automation deployments.
- Support integration testing, system validation, user acceptance testing (UAT), go-live activities, and hypercare support to ensure successful customer adoption.
- Serve as a trusted technical resource for customers, proactively identifying risks, resolving issues, and communicating solutions effectively.
- Collaborate closely with software engineering, hardware, systems, commissioning, project management, operations, and customer teams to deliver a seamless end-to-end solution.
- Perform root cause analysis and troubleshoot issues spanning software, databases, APIs, messaging systems, and warehouse automation environments.
- Create and maintain technical documentation, integration specifications, and customer-facing implementation materials.
- Support the transition of new features, integrations, and enhancements to customer support and operational teams.
- Contribute to continuous improvement initiatives focused on customer experience, software quality, deployment processes, and engineering standards.
- Provide on-site support during critical project phases, customer workshops, testing events, and system go-lives across North America.
- Demonstrate Exotec''s values and contribute positively to our collaborative, customer-centric culture.