About the Customer Data Team
Our Customer Data team builds the systems that ensure customers see fair, clear billing and reliable consumption data. We handle billing, metering, limits, and usage tracking-the systems that make sure every byte is counted correctly and every invoice is accurate.
Our systems must be correct, explainable, and defensible under real-world conditions: traffic spikes, partial failures, customers changing behavior mid-stream, and someone always asks: Why does my bill look like this?
When things work, nobody notices. When they dont, suddenly everyone has opinions about distributed data systems. Is the bug due to caching? Youll be the one who actually knows.
What You'll Actually Do
Build the billing backbone: Youll maintain and evolve our billing and metering infrastructure-Stripe Orb integrations, usage aggregation systems, and everything that turns traffic into invoices. Accurate invoices. The kind customers dont dispute.
Track everything that matters: Youll build event tracking pipelines for traffic events, session logging, and usage patterns. Youll develop traffic inspection systems for compliance and analytics. Every request counted, every session tracked, no lost data explaining why the numbers dont match.
Own customer-visible usage and billing insights. Build and evolve the systems that turn raw product usage into clear, accurate, and trusted views of what customers are using and why they're charged-eliminating billing confusion before it happens.
Handle the infrastructure details: Youll manage IP metadata services and the systems that connect traffic patterns to customer accounts. Youll ensure billing reliability-accurate invoices, automated refund processing, and reconciliation that actually reconciles.
Ship systems people trust: Youll work closely with product, platform, finance, and support. Finance will have questions. They always do. Youll make their day by actually having the data they need.
You Might Be a Great Fit If…
You've built backend or data-heavy systems that were held to high standards of correctness
You're comfortable in a statically typed, compiled language such as Go, Rust, C++, or Java (with bonus points for Go)
You've worked with event streams, usage data, or high-volume pipelines
You enjoy thinking about data models, invariants, and failure modes
You care about developer experience, including for people consuming your data
Youre the person people ping when the numbers dont add up and nobody else can explain why
Extra credit if you've worked on:
Metering, billing, or pricing systems (but not limited to them)
Event-driven or streaming architectures
Customer-facing analytics or usage reporting
Systems where small discrepancies become large conversations
Tech Stack
ngrok runs entirely on AWS. Engineers develop by using remote development tools and/or ssh to connect to remote EC2 environments that run a full Kubernetes cluster of the ngrok stack, closely mirroring production. The codebase is primarily Go and TypeScript. We use Postgres for persistence, Kafka for streaming, Protobuf for service boundaries, and Kubernetes, Terraform, Helm, and Buildkite to operate and ship reliably. React is used for user interfaces, and GitHub supports our development workflows and remembers everything.
Location
This is a remote position for candidates outside of the Bay Area and a hybrid role for candidates within commuting distance to San Francisco. Our Bay Area employees commute to the office on Tuesdays and Wednesdays.
Sponsorship
All candidates must be US-based, and legally authorized to work in the United States.
At this time, ngrok is unable to provide visa sponsorship for this position. Applicants must be authorized to work in the United States on a permanent, ongoing basis without the need for current or future sponsorship.
Compensation
Senior Software Engineer (Tier 1: SF, LA, Seattle, NYC): $180,000 - $225,000 Senior Software Engineer (Tier 2: rest of US): $165,600 - $207,000 Software Engineer II (Tier 1: SF, LA, Seattle, NYC): $160,000 - $200,000 Software Engineer II (Tier 2: rest of US): $147,200 - $184,000
Job level and actual compensation will be evaluated based on factors including, but not limited to, qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), internal equity with other team members, market data, and specific work location. We provide an attractive mix of salary and equity.
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