Software Engineer III, AI/ML, gUP Customer Support

Software Engineer III, AI/ML, gUP Customer Support - Google Careers

Careers

Careers

Skip navigation links

homehome

Home

Home

work_outlinework_outline

Jobs

Jobs

noogler_hatnoogler_hat

Students

Students

googlegoogle

How we work

How we work

handymanhandyman

How we hire

How we hire

person_outlineperson_outline

Your career

Your career

help_outline

Help link

feedback

Send feedback

more_vert

• Help
• Send Feedback

Sign in

Careers

Careers

homeHome

work_outlineJobs

expand_more

noogler_hatStudents

expand_more

googleHow we work

expand_more

handymanHow we hire

expand_more

person_outlineYour career

expand_more

job details

arrow_back

Back to jobs search

Jobs search results

4,059 jobs matched

• Technical Account Manager, Google Cloud Consulting

Sunnyvale, CA, USA; San Francisco, CA, USA

• Customer Engineering Manager, Practice, Google Cloud

Bengaluru, Karnataka, India; Mumbai, Maharashtra, India

• GECX AI Sales Specialist, Google Cloud

Tokyo, Japan

• Technical Solutions Engineer I, Infrastructure, Compute, Google Cloud

Bengaluru, Karnataka, India

• Software Engineering Manager II, Google Cloud

Bengaluru, Karnataka, India

• Technical Program Manager, Search Platform

Bengaluru, Karnataka, India

• Control Systems Networking Engineer

Sunnyvale, CA, USA; Columbus, OH, USA; +3 more; +2 more

• Field Sales Representative III, Growth Startups, Google Cloud

San Francisco, CA, USA; Sunnyvale, CA, USA

• Software Engineer, On Device Machine Learning

Taipei, Taiwan

• Staff Software Engineer, AI/ML GenAI, Google Cloud AI

Sunnyvale, CA, USA

• Staff Data Scientist, Product

Kirkland, WA, USA; Sunnyvale, CA, USA

• Senior Security Architect, Mandiant, Google Cloud (English)

India | Remote eligible

• Workspace Sales Specialist, Google Cloud (Fixed-Term Contract) (English, French)

Paris, France

• Strategic Partner Development Senior Associate, Ad Measurement Planning

New York, NY, USA; Los Angeles, CA, USA; +2 more; +1 more

• AI Technical Enablement Program Manager, Google Cloud

Austin, TX, USA; Atlanta, GA, USA; +3 more; +2 more

• Leadership Technical Program Manager, Planning Operations

Thornton, CO, USA; Addison, TX, USA

• Senior Staff Applied AI Agent Engineer, GCP

London, UK

• Data Center Mechanical Engineer

Eemshaven, Netherlands

• Senior Software Engineer, Data Cloud Frontier AI

Kirkland, WA, USA; Sunnyvale, CA, USA; +2 more; +1 more

• Software Engineer, Mobile iOS, Maps

San Francisco, CA, USA; Mountain View, CA, USA

Showing 1 to 20 of 4059 rows

1‑20 of 4059

navigate_next

Follow Life at Google on

*

More about us

About usopen_in_newContact usopen_in_newPressopen_in_new

Related Information

Investor relationsopen_in_newBlogopen_in_new

Equal Opportunity

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

More about us

expand_more

Related information

expand_more

Equal opportunity

expand_more

Privacyopen_in_newApplicant & Candidate Privacyopen_in_newTermsopen_in_newManage cookies

helpHelpopen_in_new

arrow_back

Back to jobs search

Software Engineer III, AI/ML, gUP Customer Support

share

• linkCopy link
• emailEmail a friend

corporate_fareGoogleplaceSunnyvale, CA, USA

bar_chartMid

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Apply

share

• linkCopy link
• emailEmail a friend

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 2 years of experience in software development in Java and Typescript, including programming, coding, design, and debugging, or 1 year of experience with an advanced degree.

• 2 years of experience integrating machine learning models in production environments.

• 1 year of experience with ML infrastructure (e.g., model deployment, model evaluation, optimization, data processing, debugging).

• 1 year of experience collaborating with cross-functional engineering teams to produce documentation for external technical audiences.

Preferred qualifications:

• Master"s degree or PhD in Computer Science or related technical fields.

• 2 years of working within Generative AI or Agentic AI technologies.

• Passion for consumer products, customer support, next generation technologies with an ability to balance advocating for the customer and the needs of the organization.

• Excellent coding skills in C++ and Python.

• Excellent investigative, problem-solving and critical thinking skills.

• Excellent communication and teamwork skills with an, ability to collaborate across boundaries.

About the job

Google"s software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We"re looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google's needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

We are looking for a proactive and skilled Software Engineer to join our gTech Users and Products (gUP) engineering team, working on User Voice and Cases AI Assistant.

In this role, you will contribute to the design, development, testing, deployment, and maintenance of software systems and applications. You will manage engineering issues, writing clean, efficient, and well-tested code. You will work collaboratively within an agile team environment, participating actively in code reviews and design discussions to ensure high-quality engineering output. This position requires a solid foundation in software engineering principles, a drive to solve problems, and a commitment to continuous learning and improvement. You will play a key role in building and supporting and scalable software solutions that are of critical gUP priority.

In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google"s diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

The US base salary range for this full-time position is $147,000-$211,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Design, develop, test, deploy and maintain large software systems for user voice model serving and other ML based support needs.
• Prototype and build features and solutions in a changing environment.
• Collaborate closely with Engineering, Product Management, and UX to complete tasks end-to-end with minimal guidance from executive leads, and influence product requirements.
• Manage individual and project priorities, deadlines and deliverables. Review code developed by other engineers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
• Be a part of 24x7 support rotation with strict service level objectives (SLOs).

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Follow Life at Google on

*

More about us

About usopen_in_newContact usopen_in_newPressopen_in_new

Related Information

Investor relationsopen_in_newBlogopen_in_new

Equal Opportunity

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

More about us

expand_more

Related information

expand_more

Equal opportunity

expand_more

Privacyopen_in_newApplicant & Candidate Privacyopen_in_newTermsopen_in_newManage cookies

helpHelpopen_in_new

Follow Life at Google on

*

More about us

About usopen_in_newContact usopen_in_newPressopen_in_new

Related Information

Investor relationsopen_in_newBlogopen_in_new

Equal Opportunity

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

More about us

expand_more

Related information

expand_more

Equal opportunity

expand_more

Privacyopen_in_newApplicant & Candidate Privacyopen_in_newTermsopen_in_newManage cookies

helpHelpopen_in_new

Google apps

Main menu