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Software Engineer- AWS Connect
- Location: Durham, North Carolina 27709
- Work model: On-site
- Posted July 23, 2026
- Job ID: JPC - 206771
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Job Description
Software Engineer - AWS Connect (100% Remote)
Durham, NC | 6+ Month Contract (Potential to Extend/Convert)
About the Role:
Join a pioneering healthcare technology team as an AWS Connect Developer/Engineer. In this fully remote role, you'll lead the design and development of enterprise-scale solutions on AWS, focusing on Amazon Connect integrations. You'll drive the evolution of our contact center platforms, collaborating with cross-functional teams to deliver innovative and high-impact solutions. This opportunity offers exposure to cutting-edge cloud technology, a strong DevOps culture, and the chance to shape the future of healthcare customer experiences.
Responsibilities:
- Lead technical design, planning, and delivery of back-end services and UI components
- Architect and implement Amazon Connect features, including configuration of queues, agents, routing, schedules, and workflows
- Develop and maintain complex RESTful APIs and microservices using Java or NodeJS
- Integrate third-party and internal APIs, supporting AI-driven voice and chat capabilities
- Document and present technical decisions to stakeholders, providing architectural guidance to the team
- Build prototypes and reusable microservice components for scalable solutions
- Conduct code/design reviews, ensuring best practices and high-quality standards
- Create, automate, and execute functional/system integration tests
- Foster a DevOps environment with CI/CD, automated testing, and streamlined deployments
- Mentor, train, and support developers in solving technical challenges
- Collaborate in an Agile/SCRUM setting with cross-functional teams to deliver user-friendly software
Required Skills and Experience:
- 10+ years as a Software Engineer, Architect, or Technical Lead
- Proven expertise in AWS Connect engineering: queues, agents, routing, schedules, user creation, workflow maintenance, operational availability
- Strong experience with Java or NodeJS for enterprise application development
- Hands-on experience architecting and deploying large-scale cloud solutions (AWS preferred)
- In-depth experience with Amazon Connect: contact flows, Lex Chatbots, CCP, client streams
- API and third-party platform integration skills, including REST and SOAP
- Experience with microservices, containerization, and automation (Docker, Kubernetes, OpenShift)
- Proficiency with NoSQL databases (DynamoDB) and CI/CD tools
- Strong analytical, communication, and teamwork skills
- Bachelor's degree in Computer Science or equivalent
Preferred Skills:
- Experience with Python and NodeJS
- Familiarity with Cyara Designer
- Front-end skills: Angular, HTML5, CSS3, JavaScript
- Hands-on with AWS Lambda, SQS, EC2, ECS, Terraform
Benefits:
- 100% remote - work from anywhere in the U.S.
- Opportunity to extend or convert to full-time
- Exposure to innovative healthcare technology projects
- Collaborative, Agile work environment
- Career advancement through mentorship and technical leadership
How to Apply:
Ready to make a direct impact on healthcare technology? Submit your resume today for immediate consideration.
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Interested in this role?
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Job details
Job ID JPC - 206771
Location Durham, North Carolina, United States
Work Model On-site
Job Type C2C
Posted July 23, 2026
Skills Must Haves:• Strong engineering of AWS Connect - including extensive configuration of queues agents routing rules schedules and operational availability user creation workflow maintenance • API integrations and third-party platform integrations basic understanding of supporting AI-powered voice and chat capabilities• Create new code - strong understanding with Java OR NodeJS
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