Software Engineer - 3 - ServiceNow Lead Developer/Administrator

Job Title: Software Engineer - 3 - ServiceNow Lead Developer/Administrator

Location (On-site, Remote, or Hybrid?): Remote

Contract Duration: 1 year

Work Hours: Monday through Friday from 8:00 AM to 5:00 PM

DESCRIPTION OF SERVICE

The ServiceNow lead developer/administrator will lead end to end ServiceNow implementation at DFPS. The technical lead/developer will also act as ServiceNow Administrator.

This role is also responsible for the following:

• As a lead developer of the team, deliver hands-on configuration, development and integration services and serve in a quality assurance capacity for all project deliverables
• ServiceNow Certified System Administrator (CSA) and ServiceNow Implementation certification.
• Experienced in ServiceNow implementations which span ITIL, ITSM and security/regulatory disciplines

Leverage knowledge and experience to deliver end-to-end automated solutions which include:

• User Provisioning process that integrates with internal and external systems
• Technical implementation of IT Infrastructure Library (ITIL) processes
• Workflow customization
• Ticketing
• Process automation
• Report development
• Dashboard creation
• System configurations
• Experience designing enterprise-scale ServiceNow architecture across ITSM, ITOM, ITAM, CMDB, Discovery, Service Mapping, SecOps, IRM/GRC, SPM, and HRSD.
• Strong expertise with Common Service Data Model (CSDM), CMDB governance, and Service Graph Connector architecture.
• Lead executive and stakeholder discussions regarding architecture decisions, risks, scalability, and modernization opportunities.
• Implement DevSecOps, CI/CD, ATF (Automated Test Framework), Source Control, and release governance practices.
• Define enterprise CMDB and CSDM strategy and ensure data quality across supported environments.
• Provide technical leadership for cloud, identity management, security, and enterprise integrations.
• Lead Developer in 5 or more end to end ServiceNow implementation projects
• Expert knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services, ServiceNow Discovery, Service Mapping, and Discovery using Service Graph Connectors
• Experience in designing and developing integration with application in place that are custom built and COTS and SaaS products
• Participate in process flow analysis and process redesign sessions
• Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas
• Knowledge of scripting language, including JavaScript
• Experience working with remote teams
• Share best practices and be consultative throughout the technical design and implementation of the project
• Experience establishing ServiceNow governance frameworks, architecture standards, and platform operating models.
• Expert-level JavaScript, Script Includes Business Rules, Flow Designer, Integration Hub, and scoped application development.
• Experience implementing ATF, CI/CD pipelines, source control integration, automated deployments, and DevOps processes.
• Enterprise integration architecture experience using REST, SOAP, APIs, Azure Integration Services, and event-driven integrations.
• Experience with Azure, Entra ID (Azure AD), Identity Governance, MFA, SSO, RBAC, and enterprise security integrations.
• Knowledge of platform performance tuning, instance health, scalability, and upgrade management.

Minimum Requirements:

Required / Years

• Hands-on ServiceNow development, customization, administration experience in ITSM, ITOM, S AM, ITBM and/or equivalent - 8 years
• Experienced in most of ServiceNow ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, and Change Management Practices - 5 years
• Working knowledge of ServiceNow User Provisioning, Incident, Problem, Change, Asset, CMDB, Service Catalog, Email modules, etc. - 5 years
• Designed, Developed, and implemented Integrations inbound/outbound with ServiceNow using Azure AD, Trusted Sources for SSO, Mid server, web services REST/SOAP, email and other relevant technologies - 5 years
• Excellent communication skills verbally and in writing used when leading ServiceNow implementation activities, presenting to leadership, and training less experienced staff - 4 years

Preferred / Years

• Industry and project experience with ServiceNow - 8 years
• ServiceNow System Administrator and/or and Implementation Specialist certification - 5 years
• Technical Documentation including Technical Design, Implementation, and Configuration Plans - 5 years
• Experience implementing the Core Process Areas: User provisioning, Incident, Problem, Change, Service Catalog, Request, and CMDB - 5 years
• Technical knowledge is highly desirable in programming e.g. Java, JavaScript, SQL, etc. - 3 years