Software Engineer 3 Lead - ServiceNow

Experience designing and developing inbound and outbound ServiceNow integrations using REST, SOAP, APIs, web services, email, and MID Server. Strong ServiceNow development experience using JavaScript, Script Includes, Business Rules, Flow Designer, Integration Hub, and scoped applications.

Location: Texas — Candidates residing outside Texas must be willing to relocate to Texas upon accepting the offer.
Educational Qualification: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field preferred. Relevant ServiceNow certifications and equivalent professional experience may also be considered.
Position Type: Contract

Must Have Skills:

• 8+ years of hands-on ServiceNow development, customization, configuration, and administration experience.
• Strong experience with ServiceNow ITSM, ITOM, ITAM/SAM, ITBM/SPM, SecOps, IRM/GRC, and Change Management.
• 5+ end-to-end ServiceNow implementations, preferably in a Lead Developer or Technical Lead capacity.
• Strong hands-on experience with Incident, Problem, Change, Service Catalog, Request, Asset, CMDB, Email, and User Provisioning.
• Strong ServiceNow CMDB and Common Service Data Model (CSDM) experience.
• Hands-on experience with ServiceNow Discovery, Service Mapping, MID Server, and Service Graph Connectors.
• Strong ServiceNow development experience using JavaScript, Script Includes, Business Rules, Flow Designer, Integration Hub, and scoped applications.
• Experience designing and developing inbound and outbound ServiceNow integrations using REST, SOAP, APIs, web services, email, and MID Server.
• Strong experience integrating ServiceNow with Azure AD/Entra ID, Active Directory, LDAP, SSO, MFA, and RBAC.
• Experience integrating ServiceNow with custom-built applications, COTS applications, and SaaS platforms.
• Experience with ATF (Automated Test Framework), CI/CD pipelines, source control, automated deployments, and DevOps/DevSecOps practices.
• Experience designing enterprise-scale ServiceNow architecture and understanding dependencies between ServiceNow modules.
• Strong knowledge of CMDB governance, data quality, platform governance, and ServiceNow architecture standards.
• Strong verbal and written communication skills with experience presenting technical solutions and architecture decisions to leadership.
• Ability to provide technical leadership while remaining hands-on with ServiceNow development and administration.

Desired Skills:

• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Implementation Specialist (CIS) or equivalent implementation certification.
• Experience with ServiceNow HRSD.
• Experience establishing ServiceNow governance frameworks and platform operating models.
• Experience with Azure Integration Services and event-driven integration architecture.
• Experience with ServiceNow platform performance tuning, instance health, scalability, and upgrade management.
• Experience creating technical design documents, implementation plans, configuration plans, and architecture documentation.
• Experience with Java, JavaScript, SQL, and related programming technologies.
• Experience working with geographically distributed or remote technical teams.
• Experience training, mentoring, and providing technical guidance to junior ServiceNow developers and administrators.

Job Responsibilities:

• Lead end-to-end ServiceNow implementation initiatives and provide overall technical leadership for the ServiceNow platform.
• Serve as the hands-on ServiceNow Lead Developer and Administrator.
• Design, configure, customize, develop, test, and implement ServiceNow solutions.
• Provide quality assurance and technical reviews for ServiceNow project deliverables.
• Design enterprise ServiceNow architecture across ITSM, ITOM, ITAM, CMDB, Discovery, Service Mapping, SecOps, IRM/GRC, SPM, and HRSD.
• Define and implement enterprise CMDB and CSDM strategies while maintaining CMDB data quality and governance.
• Implement and enhance ITIL processes, including Incident, Problem, Change, Request, Service Catalog, and Asset Management.
• Design and implement automated user-provisioning processes integrated with internal and external systems.
• Develop ServiceNow workflows, process automation, reports, dashboards, and system configurations.
• Design and implement integrations between ServiceNow and Azure/Entra ID, Active Directory, enterprise applications, SaaS platforms, and other external systems.
• Implement ServiceNow Discovery, Service Mapping, MID Servers, and Service Graph Connectors.
• Establish and maintain ATF, CI/CD, source control, automated deployment, DevSecOps, and release governance practices.
• Lead technical architecture discussions with executives, business stakeholders, security teams, infrastructure teams, and application teams.
• Identify architecture risks, scalability concerns, integration dependencies, and platform modernization opportunities.
• Ensure changes made within one ServiceNow module do not negatively affect other modules or platform functionality.
• Participate in business process analysis, process-flow design, and process-redesign sessions.
• Establish ServiceNow architecture standards, governance frameworks, development standards, and platform operating models.
• Provide technical leadership for cloud, identity management, security, and enterprise integration initiatives.
• Monitor and optimize ServiceNow platform performance, scalability, instance health, and upgrade readiness.
• Mentor less-experienced ServiceNow developers and administrators and promote ServiceNow development best practices.