Software Development Manager

Software Development Manager

Are you ready to lead and guide projects and development that will have life saving impact across the world? This is your chance to join Priority Dispatch Corp! We create the software and protocols that emergency dispatchers use everyday to respond to those in need of critical assistance.

This role is eligible for our full host of benefits such as health, dental, vision, pet, and legal insurance, PTO, company contributions to a 401K and more while working in an award winning workplace culture. Come see why our teams love working here! This role is based in Salt Lake City, UT and has a hybrid work model.

Job Summary

The Software Development Manager provides day-to-day people leadership and hands-on technical leadership for the Software Development team. This player/coach role contributes to design and development while guiding delivery across legacy client applications and modern web services. The manager partners with Product and Project Management to clarify requirements, prioritize work, and deliver secure, high-quality releases. The role also ensures development practices align with ISO and security standards through consistent SDLC practices, documentation, and audit readiness. This position reports to the Executive Director of Software Development.

Major Responsibilities

• Foster a high-performing culture of trust, accountability, responsiveness, and continuous improvement.
• Build cross-functional alignment and drive continuous improvement initiatives.
• Lead and mentor a team of developers working on both legacy client applications and modern web technologies.
• Ensure development practices align with ISO standards (e.g., 27001, 9001), including audit readiness and maintaining required engineering documentation.
• Champion Agile methodologies and ensure effective collaboration with Product and Project Management to deliver iterative, high-quality releases.
• Drive strong engineering fundamentals across the SDLC (code reviews, CI/CD, automated testing, release practices, and pragmatic documentation).
• Lead test automation efforts and quality strategies (unit, integration, and regression) for both web and client applications.
• Provide architectural and technical direction to ensure solutions are scalable, secure, and aligned with long-term product strategy; make tradeoffs that balance performance, maintainability, and compliance.
• Collaborate with Product Management, Support, and other stakeholders to ensure clear communication and alignment on priorities.
• Contribute hands-on development (design, coding, reviews, and troubleshooting) across client applications, web services, APIs, and microservices to unblock the team and support delivery.
• Guide the design and delivery of telephony system integrations, including capturing and processing SIP traffic and relaying real-time audio to cloud services for downstream processing.
• Monitor project progress, proactively identify risks, and communicate roadblocks to leadership.
• Conduct performance reviews, recommend promotions, and manage hiring and disciplinary actions.
• Partner with leadership and HR to plan headcount, support hiring, and onboard new team members.
• Manage team capacity and work planning, including prioritization, coverage, and coordination across in-office and remote schedules.
• Develop and maintain clear policies, procedures, and Standard Operating Procedures (SOPs) to ensure consistency, compliance, and best practices across the software development lifecycle.

Qualifications

Qualifications

• Bachelor's degree in Computer Science (or related discipline) or equivalent practical experience.
• 5+ years of software development experience, including client-based and web-based technologies.
• 2+ years of leadership experience in a software development environment.
• Working knowledge of ISO 9001/27001 (or similar) compliance expectations in a software development context.
• Experience with full-stack development, APIs, Git, and cloud-based platforms.
• Hands-on experience with VoIP and SIP, including capturing or processing SIP traffic and handling real-time audio (e.g., RTP) in production systems.
• Experience with AI coding agents like GitHub CoPilot and Claude Code.
• Familiarity with secure coding practices and deployment in regulated environments.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Experience in designing scalable architectures and implementing security best practices in regulated environments.
• Experience with Agile, Scrum, and modern SDLC tools (e.g., Azure DevOps, Jira).
• Experience with microservices and containerization (e.g., Docker, Kubernetes).
• Proven experience in creating and documenting policies, procedures, and SOPs for technical teams and product development processes.

Preferred Qualifications

• Experience with multiple programming languages/frameworks like: Delphi, C#, C++, Python, and JavaScript (React).
• Experience with SaaS product development and deployment.
• Knowledge of DevOps practices and infrastructure-as-code (e.g. Docker, Kubernetes, Terraform).
• Experience with cloud telephony platforms, media servers, or session border controllers (e.g., Asterisk, FreeSWITCH, Twilio, or other PBX/telephone systems).
• Experience streaming or transcoding real-time audio to cloud services for downstream processing (transcription, analytics, ML/AI pipelines).
• Familiarity with emergency services or public safety software.
• Experience leading cross-functional teams in hybrid (in-office/remote) environments.

Physical Requirements

• Sitting and concentrating for long periods of time.
• Occasional travel of less than 10% may be required.

Essential Job Function

• Ability to multi-task technical situations efficiently.
• Ability to communicate technical concepts to both technical and non-technical stakeholders effectively.
• Problem-solving and troubleshooting skills.
• Excellent planning and organization skills.
• Performs independent research of technical issues.
• Perform effectively in stressful situations.
• Excited about learning new knowledge and technology.

Our Company: Priority Dispatch Corp. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc. Priority Dispatch Corp. (PDC) provides comprehensive, integrated solutions for Police, Fire, and Medical emergency dispatching. We incorporate the Priority Dispatch System® approved by the International Academies of Emergency Dispatch in all our products. PDC offers multi-agency emergency dispatching ProQA® software, as well as a card-set version, AQUA® quality improvement software, training, consulting, and Academy accreditation support. www.prioritydispatch.net