Software Development Manager, Operations and Debug Tools, Amazon Leo, D2D Software

Amazon Leo is building a low Earth orbit satellite constellation to bring fast, affordable connectivity to customers around the world. Direct to Device (D2D) extends Leo to standard mobile phones and devices: a fully regenerative fifth-generation (5G) mobile base station on each satellite, delivering service to standard handsets through mobile network operators (MNOs). D2D Software builds the embedded software that flies, the cloud and ground software that runs the service, and the platform that connects them. Our target is under a day from a defect being found to the fix deployed across the entire constellation, achieved by automating everything that a person would otherwise do by hand.

This role leads operations and debug tools in DevOps & Release, reporting to the Director, DevOps & Release. It owns the telemetry and metadata store, mission operations consoles, anomaly triage, fleet characterization, and device-side log ingestion. Before anything is handed on, the bar is: each tool has its own tests and release gate; ready before first launch. It hands off to its customers as follows: operations and debug tools to operations, Satellite SW, IVR, and Customer.

What the team needs to achieve

• Each tool has its own tests and release gate; ready before first launch.
• Hand-offs that meet their service level: operations and debug tools to operations, Satellite SW, IVR, and Customer.
• Measured, rising capability and efficiency of the team, with manual work falling release over release.

How the team is measured

• Operations and debug tools ready before first launch.
• Time to reproduce a field anomaly.

Export Control Requirement:

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Key job responsibilities

• Own the telemetry and metadata store, mission operations consoles, anomaly triage, fleet characterization, and device-side log ingestion.
• Meet the bar before every hand-off: each tool has its own tests and release gate; ready before first launch.
• Work directly with engineers in the boundary teams as partners, through agreed contracts and service levels.
• Automate everything a person would otherwise do twice.
• Hire, coach, and grow the team, with clear expectations and career development for every engineer.
• Define the team"s metrics and service levels, and improve them release over release.
• Make the team"s decisions data-driven and its quality measurable, and escalate early when risks cross team boundaries.
• Set the team"s roadmap and the structure and mechanisms that deliver it, and negotiate the boundaries of the area with peer teams.
• Build the mechanisms and best practices that make the team"s work repeatable, measurable, and improving.

About the team

D2D Software is an evolving organization of many teams: Software Architecture & Specifications; Software Delivery & Business Ops; Software Integration, Verification & Reliability; DevOps & Release; Satellite Software Development; Ground Software Development; and Customer Software Engineering & Support. Each Director owns business outcomes: delivering the commitments, and the capability and efficiency of their teams. Teams work as internal customers and suppliers with agreed service levels, interfaces are agreed centrally while designs stay local, and engineers are expected to work directly with engineers across every boundary. Milestones are committed deadlines for delivery with quality, not gates to wait on, and every team runs on one toolchain and one system of record. Every measure is derived from the systems of record, never self-reported, and we improve release over release with a target of perfection.