Software Development Manager III, Alexa Shopping, Post Purchase Customer Experience

Every day, millions of customers check on their orders through Alexa. The Post-Purchase experience is at the center of that habit - it is the second most engaged on-demand experience in Alexa Shopping and drives three-quarters of all proactive engagement. We are hiring a Software Development Manager to lead the team responsible for making package tracking faster and smarter, removing friction when customers need help most, and building a post-delivery companion that keeps them informed long after checkout. Our roadmap through 2027 is well defined, and the problems ahead are real: new device endpoints, additional channels, and higher customer expectations. If you want to lead a team whose work customers rely on every single day, this is the role.

Key job responsibilities

• Lead and grow a software development team, setting technical direction and establishing team structure to deliver on a multi-year roadmap for the Post-Purchase experience across Alexa endpoints and channels.
• Define and drive the architecture for distributed, low-latency services at massive scale that power real-time tracking, proactive notifications, and post-delivery experiences for millions of customers.
• Partner with product management, applied science, and peer engineering teams to prioritize features, resolve cross-team dependencies, and ship cohesive solutions that reduce friction in the post-purchase journey.
• Establish operational metrics and quality mechanisms to measure customer experience, system health, and team delivery velocity, using data to inform roadmap tradeoffs and continuous improvement.
• Coach and develop engineers across multiple levels, creating growth plans, providing actionable feedback, and building an inclusive team culture where people do their best work.

A day in the life

You start your morning reviewing operational dashboards and triaging any customer-impacting issues with your on-call engineer. Mid-morning you join a design review where your team is iterating on the next generation of proactive delivery notifications. After lunch you sync with your product manager and applied scientists to refine upcoming sprint priorities, then spend time in a one-on-one coaching session with one of your engineers. Later in the afternoon you collaborate with a partner team to align on an API contract for a new channel integration, before wrapping up with a roadmap planning discussion looking ahead to the next quarter.

About the team

The Alexa Shopping Post-Purchase team is on a mission to make every moment after a customer places an order effortless and informative. We build the services and experiences that power package tracking, delivery updates, and post-delivery support across Alexa-enabled devices. Our team values collaboration, technical rigor, and a genuine commitment to improving the customer experience. We are investing in expanding to new surfaces and channels, and we are looking for builders who want to shape the future of voice-first commerce at Amazon.