Software Development Manager, Contra

Amazon.com Inc

Tempe, AZ

JOB DETAILS
SKILLS
Amazon Web Services (AWS), Application Programming Interface (API), Artificial Intelligence (AI), Automation, Best Practices, Business Operations, Career Development, Continuous Improvement, Cross-Functional, Distributed Computing, High Availability, Incident Response, Inside Sales, Inventory Management, Machine Tool, Mentoring, Metrics, Operational Strategy, Operations Management, Partner Sales, Process Improvement, Product Management, Risk, Sales, Software Development, Software Engineering, Team Lead/Manager, Team Player
LOCATION
Tempe, AZ
POSTED
10 days ago

We are looking for a Software Development Manager to lead the engineering team (~10-12 SDEs) that owns the search, indexing, and data distribution platform powering every inventory management experience for Amazon"s millions of Selling Partners. When a seller checks their inventory, downloads a report, or searches their catalog - they are using systems your team builds and operates.

You will own delivery, operational excellence, and technical direction for a platform that ingests 300K+ data changes per second from dozens of upstream sources, maintains hundreds of distributed search clusters, and serves 7K+ queries per second across 250+ internal and external clients. You will inherit an established team with a clear multi-year roadmap, significant operational surface area, and a high bar for availability in systems that directly affect seller revenue.

The ideal candidate thrives in ambiguous, high-scale environments and can drive cross-functional alignment across different organizations to deliver data interfaces that make it easy for sellers and the teams supporting them to manage and grow selection on Amazon.

You"ll lead a diverse team of Senior, Intermediate, and Junior Software Development Engineers, partnering closely with Program and Product Management to define and execute strategic roadmaps. This is a role with both operational depth and strategic upside - you get to keep a critical system running while building the next generation of it.

Key job responsibilities

  1. Drive technical vision and architecture, making strategic decisions that balance innovation with operational excellence across large-scale distributed search and data systems

  2. Own end-to-end delivery - from planning through execution to metric-driven success measurement - for a platform serving millions of sellers across all Amazon marketplaces worldwide

  3. Lead and grow a high-performing engineering team through effective hiring, mentoring, and career development while fostering an inclusive, collaborative environment

  4. Manage operational health of a large-scale, multi-region infrastructure including monitoring, alerting, automation, and incident response

  5. Drive cross-organizational alignment - balancing business requirements from product, partner, and experience teams against technical constraints and operational risk

  6. Manage stakeholder communications and project visibility across organizations, translating technical complexity into business-relevant updates

  7. Establish technical best practices and drive continuous improvement through distributed systems design, AI-powered automation, and developer productivity tooling

  8. Reduce operational toil through mechanisms - building self-healing systems, automation, and tooling rather than scaling human effort linearly with system growth

About the team

This team owns the system and services that enables Selling Partners and internal Amazon teams to discover, search, and retrieve listing data at scale. The platform ingests diverse data from authoritative sources across Amazon, aggregates them into unified searchable documents, indexes them across hundreds of distributed clusters, and provides read access through APIs and bulk reports. It powers the inventory management page that every Amazon seller uses daily, the programmatic interfaces that thousands of integrators build against, and the data exports that sellers rely on for business operations.

The team handles extreme scale (300K+ source changes ingested per second, hundreds of search clusters, 7K+ TPS serving 250+ client teams) with strict availability requirements - when this platform is down, sellers cannot see or manage their inventory. The team operates across multiple AWS regions and manages the full lifecycle from data ingestion through indexing, query serving, and report generation.

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles