Software Development Engineer II, Ring Quick Action Service

At Amazon, we are continuously striving to be Earth's most customer-centric company. Our Ring Quick Action Service (QAS) team is at the heart of this goal, ensuring that we can harness the power of data to innovate and improve the experience for millions of customers around the world. We are looking for an experienced Software Development Engineer to build and scale our QAS systems.

Ring is expanding and this role will be key in the development of solutions for collecting, storing, and analyzing vast amounts of data. This role will both inherit existing and build new services to enhance observability across Ring devices, mobile apps, and cloud services.

If you are passionate about connecting millions of devices through data, deriving meaning from this data, have a proven engineering record, and want to make an enormous impact, this might be the role for you!

Key job responsibilities

• Own the overall systems development technical life cycle for team services.
• Guide the evolution of the team to offer real time search and analysis across RBKS organizations
• Develop tools to scale and manage large data clusters, automate onboarding of data, and develop self-service interfaces for the data management lifecycle.
• Maintain and support new integrations for our LogSynth MCP solution, RAG knowledge base, and REST-based API interfaces.
• Liaison to service teams to understand existing data sets and evaluate emerging technologies in the Machine Learning and Artificial Intelligence areas.
• Understand existing data streams and develop metrics from them to measure the customer experience, implement predictive modeling for proactive monitoring of KPI's.
• Evaluate the current ecosystem for log analytic plugins for customer value and write custom plugins to add insight into our service teams and customer metrics.
• Define a strategy for software unit, functional and performance testing; lead code review sessions with team.
• Implement optimal security practices while scaling existing and new data services.
• Contribute to operational excellence practices within the team and perform one week of on-call rotation a maximum of every four weeks.
• Collaborate closely with cross-functional teams to align solutions with business needs.
• Ensure best practices and architectural guidelines are followed, with a strong focus on cloud-optimized solutions.

A day in the life

• Build automation and self-service solutions.
• Participate in Operation Excellence reviews to spot negative trends before they become production issues.
• Contribute to code bases and peer review for infrastructure as well as supporting services.
• Help key stakeholders in a variety of security and application groups across Ring with data ingestion and analytic projects.

About the team

You will be joining a veteran team with several members who have 4+ years experience at Ring and Amazon. Ring doorbells and security products are part of neighborhoods across the country, so you can take pride in supporting a tangible product that helps our Neighbors be safe.