Software Development Engineer II, AFX

The AWS Field Experience (AFX) team builds go-to-market tooling that gives the AWS sales and marketing organization superpowers - helping them focus on customers instead of manual processes. As a Software Development Engineer II on AFX, you will design and deliver distributed systems, data pipelines, and LLM-powered automation that operate at AWS scale. Large language models are redefining how we support go-to-market functions, and this is your chance to help shape that transformation. You will work across the full software development lifecycle, writing high-quality code, contributing to system design, and collaborating with partners across the AWS partner business, enterprise support, and solutions architecture teams.

Key job responsibilities

• Design and build distributed services and APIs that power go-to-market tooling for one of the largest field sales organizations in the world, covering the full lifecycle from design through deployment and operations.
• Develop and optimize data pipelines that synchronize account data across systems at scale, improving data quality and coverage for the AWS field organization.
• Implement LLM-powered workflows and automation that reduce manual effort for the sales field and generate actionable insights from complex business data.
• Participate actively in code reviews, providing constructive feedback that raises engineering standards, and mentor other engineers through documentation, training, and pairing sessions.
• Identify root causes of operational issues and drive permanent fixes, while collaborating with stakeholders across the AWS partner business, enterprise support, and solutions architects to ensure your solutions meet real customer needs.

A day in the life

You start by reviewing pull requests from teammates, offering detailed feedback that helps everyone grow. Mid-morning, you dig into a feature that connects account data across systems, writing code and pairing with a colleague to work through a tricky integration. After lunch, you join a design discussion with solutions architects about how an LLM-powered workflow can reduce manual steps for the field team. Later, you investigate an operational alert, trace it to its root cause, and ship a lasting fix. You move between focused coding and cross-team collaboration with partners in enterprise support and the partner business.

About the team

The AFX teams sits within AWS Sales, Marketing, and Global Services and build the infrastructure that supports the sales field and AWS customers at massive scale. Our closest partners span the AWS partner business, enterprise support, and solutions architecture organizations. We are investing heavily in LLM-driven tooling and large-scale data processing to redefine how go-to-market teams operate. If you want to build systems that directly shape how AWS engages with its customers worldwide, this is the team for you.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

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Work/Life Balance

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AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.