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Software Development Engineer, Developer Agents and Experiences, Production Engineering

Amazon.com Inc

  • Seattle, WA
  • 2 days ago

    Highlights

    You"ll own critical services handling tens of millions of requests per week, respond to security incidents that affect real users, burn down complex service debt, and build intelligent tooling that makes operational excellence sustainable at scale. You"ll own the operational health of production services end-to-end: from building real-time observability systems that detect problems before customers notice, to building agentic solutions that resolve issues without human intervention.

    Numbers & Facts

    LocationSeattle, WA
    IndustryRetail
    Company Size10,000 employees or more
    Year Founded1994
    Websitehttp://Amazon.com/militaryroles

    Description

    We"re looking for a Software Development Engineer to join the Production Engineering team that keeps critical developer tools running for hundreds of thousands of developers every month. Our job is to make sure those experiences are seamless, reliable, and secure.

    You"ll own the operational health of production services end-to-end: from building real-time observability systems that detect problems before customers notice, to building agentic solutions that resolve issues without human intervention. You"ll own critical services handling tens of millions of requests per week, respond to security incidents that affect real users, burn down complex service debt, and build intelligent tooling that makes operational excellence sustainable at scale.

    What makes this team different:

    We"re building AI-powered agents that detect, diagnose, and fix production issues autonomously. The problems you solve today become the automation that prevents tomorrow"s incidents. You"ll make high-judgment calls daily: when to fix, when to deprecate, when to shut down. Every service has a deliberate future, and you help decide what that looks like. You"ll work across the full stack: user-facing clients, telemetry services, CI/CD pipelines, security response, and service lifecycle management.

    If you love the craft of keeping complex systems running beautifully, and you"d rather build the system that prevents the 2 AM page than be the one answering it, this is your team.

    About Company

    At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

    Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

    It’s Always Day 1
    At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

    Our Leadership Principles
    Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

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