Highlights
Reproduce issues, identify potential root causes, document findings, and collaborate with cross-functional teams to drive timely resolution and continuous improvement. Investigate customer-reported software issues for mobile and web applications to ensure product quality, reliability, and compliance.
Numbers & Facts
| Location | Alameda, CA |
| Industry | Staffing/Employment Agencies |
| Salary | $30 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
Description
Title:Software Complaint Investigation Engineer
Location: Alameda, CA 94502
Duration: 09 Months
Fully Onsite role.
No relocation bonus will be provided.
Main Purpose of the Role
Investigate customer-reported software issues for mobile and web applications to ensure product quality, reliability, and compliance. Reproduce issues, identify potential root causes, document findings, and collaborate with cross-functional teams to drive timely resolution and continuous improvement.
Key Responsibilities
Education
Experience & Skills
Preferred Qualifications
Location: Alameda, CA 94502
Duration: 09 Months
Fully Onsite role.
No relocation bonus will be provided.
Main Purpose of the Role
Investigate customer-reported software issues for mobile and web applications to ensure product quality, reliability, and compliance. Reproduce issues, identify potential root causes, document findings, and collaborate with cross-functional teams to drive timely resolution and continuous improvement.
Key Responsibilities
- Investigate software-related customer complaints for mobile and web applications.
- Reproduce reported issues through testing and troubleshooting and document findings accurately and timely.
- Analyze trends, identify recurring issues, and escalate potential risks as needed.
- Partner with Quality, Engineering, Product, and other stakeholders to support issue resolution and process improvements.
- Support development of investigation methods, test strategies, and complaint readiness activities for new product launches and updates.
- Ensure compliance with procedures, quality requirements, and audit readiness.
Education
- Bachelor s degree in Computer Science, Software Engineering, Information Technology, or a related field.
- Fresh graduates are encouraged to apply and are preferred.
Experience & Skills
- 1 2 years of experience in Software Testing, Quality Assurance, or a related field. This can also have been obtained via a previous internship.
- Hands-on experience testing native mobile applications on Android and iOS platforms, as well as web applications.
- Prefered experience writing and executing test cases but open to candiates without test experience.
- Strong troubleshooting, analytical, and problem-solving skills.
- Proficiency in Microsoft Excel and Microsoft Office applications.
- Ability to work independently, manage multiple and changing priorities, and adapt in a fast-paced environment.
- Strong verbal and written communication skills.
Preferred Qualifications
- Experience using JIRA and Confluence.
- Experience in handling customer complaints or investigations.
- Experience working in a regulated environment (medical devices, healthcare, pharmaceuticals, or similar).
- Familiarity with GMP, quality systems, or regulated software development practices.
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
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