Software Asset Management Business Analyst

Posting Details

Position Information

Position Number 997919 Functional Title Software Asset Management Business Analyst Position Type Staff Position Eclass EP - EHRA 12 mo leave earning University Information

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

The ITS Division is organized so that the Resource Management group is responsible for managing the entire division's budget of over $20,000,000, all personnel work for a staff of over 170 permanent and a number of temporary positions and management of Division and Enterprise IT contracts, and management of divisional hardware and software (including fixed assets in excess of $10,000,000, and millions of dollars in other non-fixed assets).

Position Summary

As part of the Enterprise Asset Management team under Resource Management, the Software Asset Management (SAM) Business Analyst is responsible for the effective management of software assets within UNC-Greensboro. The role involves tracking, monitoring, and managing software licenses, ensuring compliance with licensing agreements, and optimizing software usage to achieve cost efficiencies. The SAM Analyst works closely with various departments, including IT, procurement, finance, and legal, to ensure that the organization's software assets are effectively managed throughout their lifecycle.

Minimum Qualifications

• Bachelors and 2‐4 yrs experience; or equivalent education/experience in Information Technology, Computer Science, Business Administration, or a related field.

Additional Required Certifications, Licensures, and Certificates Preferred Qualifications

• ServiceNow experience preferred.
• ITAM experience preferred.
• Excellent analytical, problem-solving, and organizational skills.
• Strong communication, collaboration, and interpersonal skills.
• Ability to develop and implement SAM/HAM related policies and procedures.
• Proficiency in data analysis and reporting.

Special Instructions to Applicants Recruitment Range Salary Commensurate with experience Org #-Department Info Technology Services - 23101 Job Open Date 11/04/2026 For Best Consideration Date Job Close Date Open Until Filled Yes FTE 1.000 Type of Appointment Permanent If time-limited, please specify end date for appointment. Number of Months per Year 12 FLSA Exempt

Key Responsibilities

____

Percentage Of Time 50 Key Responsibility

Software License Management

Essential Tasks

• Track and manage software licenses, ensuring that the organization complies with licensing agreements, including monitoring license usage, conducting audits, and maintaining an accurate inventory of software assets.
• Maintain an accurate and up-to-date inventory of all software assets within the organization, including tracking software installations, usage, and decommissioning.

Percentage Of Time 10 Key Responsibility

Vendor Management

Essential Tasks

• Develop and maintain relationships with software vendors. Managing vendor performance and addressing any issues that may arise.

Percentage Of Time 10 Key Responsibility

Stakeholder Collaboration

Essential Tasks

• Collaborate with various departments & divisions, including IT, procurement, finance, and legal, to ensure effective management of software assets. This involves coordinating efforts, sharing information, and addressing any challenges that may arise.

Percentage Of Time 15 Key Responsibility

Continuous Improvement

Essential Tasks

• Analyze, document, and redesign Software Asset Management (SAM) workflows to improve efficiency, reduce bottlenecks, and automate manual, repetitive tasks
• Identify opportunities for process automation within the SAM tool (ServiceNow SAM Pro), enhancing deployment/provisioning and retirement workflows

Percentage Of Time 5 Key Responsibility

Reporting & Analysis

Essential Tasks

• Generate reports and provide analysis on software asset management activities.
• This includes tracking key performance indicators (KPIs), identifying trends, and making recommendations for improvement.

Percentage Of Time 5 Key Responsibility

Documentation

Essential Tasks

• Documentation of operational processes and data definitions as needed for other ITAM, SAM or ServiceNow needs.

Percentage Of Time 5 Key Responsibility

Enterprise Asset Management

Essential Tasks

• Act as backup to Enterprise Asset Management Business Analysts in Hardware Asset Management.

ADA Checklist

ADA Checklist

R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%).

Physical Effort Hand Movement-Repetitive Motions - f, Reading - f, Writing - f, Hearing - f, Talking - f, Sitting - f Work Environment Inside - c

Applicant Documents

Required Documents

• Resume/CV
• Cover Letter
• List of References

Optional Documents

• Reference Letter 1
• Reference Letter 2
• Reference Letter 3

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Please indicate how you learned of the vacant position for which you are applying:

• UNCGjobsearch Website

• Greensboro News & Record

• Carolina Peacemaker

• Other Newspaper

• The Chronicle of Higher Education

• Inside Higher Ed

• Other Professional Journal

• NCWorks.gov

• UNC System Job Board

• Other Online Job Board

• Personal Networking

• Other

• If you selected "Other", please provide the name of the resource here.

(Open Ended Question)

• • Are you eligible to work in the United States without sponsorship?

• Yes

• No

• • Will you now or in the future require visa sponsorship for employment at the University of North Carolina at Greensboro?

• Yes

• No