Introduction
We are seeking an independent contractor to support day-to-day Software Asset Management (SAM) operations and application governance. This position will play a key role in reviewing software requests, managing service tickets, and supporting core SAM processes.
Required Skills & Qualifications
- Bachelor’s degree or equivalent combination of education and relevant experience
- 2-5 years of experience in Software Asset Management, IT Service Management, or a related IT operations role
- Experience working within ServiceNow ITSM
- Exposure to software governance or application portfolio management processes
- Familiarity with software licensing concepts, contracts, and entitlements
- Strong attention to detail with the ability to analyze and validate data
- Ability to manage and prioritize multiple requests in a fast-paced, operational environment
- Strong communication skills, including the ability to interact effectively with end users and stakeholders
- Demonstrated ability to work both independently and collaboratively across teams
- Prior work experience in the client's industry
Applicants must be able to work directly for Artech on W2
Preferred Skills & Qualifications
- Experience with software catalog development and maintenance
- Knowledge of ongoing improvement of SAM processes and tools
- Familiarity with enterprise software standards
Day-to-Day Responsibilities
- Review end user software application requests to ensure alignment with enterprise standards
- Manage and respond to ServiceNow tickets related to software requests, access, licensing, and SAM inquiries, ensuring timely and accurate resolution
- Support software governance processes, including intake, evaluation, and routing of new software requests
- Contribute to the development and maintenance of the enterprise software catalog
- Support ongoing improvement of SAM processes and tools
For immediate consideration please click APPLY to begin the screening process with Alex.