Soft Services Manager

About Us

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation's leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

Job Summary

EMCOR Facilities Services has an immediate opening for a Soft Services Manager at our client site in Lexington, North Carolina. The Soft Services Manager will be responsible for soft service delivery and relationships at the location as well as supporting projects and the facilities team. In addition to managing the Soft Services this position supervises and coordinates activities of workers engaged in maintenance and for projects.

Essential Duties & Responsibilities

• The Soft Services Manager administers the CMMS system, including work orders, time cards and KPI's.
• Reviews employee time sheets for accuracy and enters into EFS/Viox system.
• Schedules and directs Central Services Team, maintenance technicians/contractors in day to day assignments through both daily interaction and meetings.
• Interprets company & client policies and procedures to workers and enforces.
• The Soft Services Manager recommends measures to improve productivity, and quality of service.
• Analyzes and resolves work problems, or assists workers in solving work problem.
• Coaches and develops associates, documenting when necessary. Conducts annual performance reviews with the maintenance technicians.
• Generates and closes site work orders insuring all data is correct and meets account standards.
• Communicates with client in person and through correspondence to determine needs, handle issues and suggest improvements.
• Interfaces with Vendors to insure protocol is followed.
• Assist Property Managers in project coordination.
• Manage PM and inspection work orders.
• Conduct building inspections and recommend improvements and identify safety concerns.
• Is on call and available for emergencies.
• Follows EMCOR Culture Statement and drives the culture to entire organization.

Qualifications

• College degree preferred or equivalent
• Minimum of 3 years of general maintenance experience in a commercial maintenance environment.
• Minimum of 1 year of experience as a maintenance lead or supervisor.
• Proficient with Microsoft Word, Excel, E-mail and other software required.
• Experience working with CMMS systems highly preferred.
• A valid state driver's license in good standing is preferred.

Benefits

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.

Geographic Disclosure

Compensation Range: $83K - 93,600

Other Compensation: N/A

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