Social Services Division Director

Social Services Division Director

Salary

$80,995.20 - $93,144.48 Annually

Location

741 North Highland Avenue, Winston-Salem, NC

Job Type

Full Time

Job Number

09127

Department

Social Services

Division

Economic Services

Opening Date

10/05/2026

Closing Date

10/17/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

General Statement of Duties

The Forsyth County Department of Social Services is seeking to hire a motivated self-starter with excellent communication and leadership skills for a Social Services Division Director for the following areas: Family and Childrens Medicaid, Adult Medicaid, Non-Emergency Medicaid Transportation, and Medicaid Training and Quality Assurance.

Distinguishing Features

This position is responsible for planning, administering, coordinating, and directing the Medicaid Services Division in tasks designed to achieve Federal, State, and local goals, guidelines, and policies. This position is responsible for 147 positions, including three Program Managers and fourteen supervisors. This position ensures that all Medicaid Services activities and support functions are focused on delivering services and benefits to eligible clients utilizing Federal, State, and local guidelines. The delivery of these benefits must be done within the time limits, accurately, and efficiently within the State NCFAST system.

The person in this position must ensure that all staff are involved in the above activities and understand their role in the support of the community regarding these benefits. This includes not only technical expertise in policy, procedures, and NCFAST but also customer service skills. This person will also have working knowledge of HR policies and procedures and work collaboratively with HR representatives. Makes approval decisions related to recruiting, selecting, developing, counseling, disciplining, and evaluating the performance of employees.

• The individual must support the Forsyth County Guiding Principles of WeCare

• Integrity, Awareness, Accountability, Respect and Excellence

• This position calls for the ability to work in a fast-paced, continuously evolving environment.

• The ability to communicate with customers from diverse backgrounds.

Minimum Education and Experience

Graduation from college with a two-year degree in a human services field or related curriculum plus 4 years of supervisory experience

4-year degree and 3 years experience in a human services role, including one year of supervisory experience preferred.

A higher education level may be considered as a substitution for all or part of the experience requirement.

A four-year degree outside of the relevant academic field plus additional years of relevant experience may also be considered.

Experience with NC FAST and eligibility determination preferred.

A valid Drivers License is required as this position requires frequent driving.

Essential Duties and Responsibilities

• This person is responsible for implementing work standards and expectations within the Division as defined by state/federal guidelines, NC statutes, and county/agency policies.
• Develop and implement evaluation tools and processes for various programs,
• Attends Executive Leadership, Management Team, Division & Program meetings, and other relevant agency or community meetings as needed,
• Attends court as needed/appropriate,
• Compiles reports and creates practice recommendations based on evaluation outcomes,
• Consults with Program Managers and Supervisors to develop evaluation tools and internal action plans,
• Participating in recruitment activities to assist in reducing vacancies and retention,
• Coaching and training of staff by providing guidance and feedback to improve and strengthen specific knowledge/skill areas needed to accomplish job-related tasks.
• Plans and supports the development of staff through attendance of mandated training per state standards, as well as the use of other training and educational resources to enhance job knowledge and ability.
• Attends mandated training as per state standards as well as utilizing other educational and training resources to enhance job knowledge and ability.
• Providing specialized one-on-one training for staff under their supervision who are in disciplinary action, completing a detailed work plan to identify employee goals and expected outcomes.
• Responsible for monitoring federal and state legislation and policy changes to determine the impact upon the agency, Department, and State of North Carolina.
• Facilitates internal/external meetings and statewide conference calls to facilitate communication, exchange of information, and training.
• The person in this position serves as a member of the agencys Executive Leadership Team.
• The individual must support the Forsyth County Guiding Principles of WeCare ? Integrity, Awareness, Accountability, Respect and Excellence
• This position calls for the ability to work in a fast-paced, continuously evolving environment.
• The ability to communicate with customers from diverse backgrounds.

Click to view Full Time with Benefits information.

Click to view Part Time with Benefits information.

These links do not apply to positions that are Part Time, no benefits.

01

The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.

• Yes I understand and agree
• No I do not agree

02

Please select your highest level of completed education.

• Some High School
• High School Diploma or GED
• Some College, Trainings, Certifications
• Associates Degree
• Bachelors Degree
• Masters Degree or Advanced Degree

03

Did you graduate from college with a two-year degree in a human services field or related curriculum plus 4 years of supervisory experience?

• Yes
• No

04

If you answered yes to question #3, from what institution did you gain your degree, what was your major, how many years of experience in Medicaid do you have, and what is the name of the company/agency where you gained this experience?

05

What best describes your years of experience in eligibility, case management or related work?

• No experience
• Less than 2 years
• 2 to 4 years
• 4 to 6 years
• More than 6 years

06

How many years of experience do you have working for a state or local government?

• No experience
• Less than 3 years
• 3 to 6 years
• 6 to 9 years
• 9 to 12 years
• 12 to 15 years
• More than 15 years

07

How many years of experience do you have supervising and monitoring the work performance of others?

• No experience
• Less than 2 years
• 2 to 4 years
• 4 to 6 years
• More than 6 years

08

How many years of experience do you have working with NCFAST?

• No experience
• Less than 2 year
• 2 to 4 years
• 4 to 6 years
• More than 6 years

09

With which software are you proficient (choose all that apply)?

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Google Sheets
• Google Forms
• Google Slides

10

In which of the economic services and/or functional areas are you proficient? Select all that apply

• Medicaid Services
• Child Care Subsidy Services
• Work First
• Program Integrity
• Food and Nutrition Services
• Energy Program
• None of the above

11

Briefly describe your leadership and philosophy style.

12

Briefly describe your experience supervising management and supervisory-level positions.

13

Do you have a valid drivers license?

• Yes
• No

Required Question

Employer Forsyth County (NC)

Address 201 N. Chestnut St.

Winston Salem, North Carolina, 27101

Phone 336-703-2400

Website http://www.forsyth.cc