Social Services & Case Worker (8522)

The Social Service Worker provides emergency and non-emergency direct assistance to eligible clients (resident and non-resident) for food, clothing, and household items, as well as financial assistance with rent and utilities, etc.; researches and provides client referrals to county resources; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures.

Essential Functions:

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Greets and interviews clients requesting assistance to determine their eligibility for service based on program guidelines and restrictions; records clients' disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; verifies social security cards and photocopies picture identification cards, payroll statements, utility bills, etc.

• Assists eligible clients needing transportation assistance due to medical or relocation needs; arranges transportation through the bus line and contacts family members and churches for help.

• Serves as liaison to other agencies to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.

• Initiates intake and case plans for Center of Hope clients; instructs clients in completing the necessary paperwork, including goals and budget forms; completes orientation check-off form and release of information forms when appropriate; completes social history on new clients each week.

• Initiates and prepares case records and logs on all Center of Hope assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the Homeless Management Information System (HMIS).

• Meets regularly with clients to discuss and evaluate their progress before transferring clients to Center of Hope Case Management Specialist; prepares accurate and up-to-date records documenting the same.

• Refers clients to appropriate Corps programs or other agencies based on the client's needs and the program plan. Connects clients with Corps Officers in the local area.

• Makes client referrals and maintains awareness of clients' progress as directed by the Lead Case Manager.

• Performs data entry of client records; prepares and files client records promptly, ensuring all information is accurate and up to date; obtains clients' signatures as needed; reviews and tracks all client records to determine if the client is active or inactive; maintains confidentiality of client information.

• Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures their accuracy and completeness.

• Takes phone calls courteously and tactfully; assists clients by providing accurate and complete information regarding the Social Service Program operations and services.

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience

• Bachelor's in social work or related field.
• Any equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
• Or,
• Any equivalent combination of training and experience that provides the required knowledge, skills, and abilities.