Position will be open until filled.
We are currently seeking:
A Social Services Assistant to join our team. In this role, you will perform a variety of administrative and clerical support functions on behalf of the City's WIC Program; respond to program inquiries and provide customer service to the public; screen and verify the eligibility of program applicants; explain and issue benefits cards to program participants; prepare and maintain participant records; and perform other related duties.
Job Responsibilities:
- Screens WIC applicants for valid proof of identity, residential address, income, custody and other frames of eligibility verification.
- Operates a computer terminal, utilizing the paperless Texas Integrated Network (TXIN) software, entering and retrieving data and interpreting and responding to computer messages.
- Follows the Texas Department of State Health Services WIC policies and procedures.
- Must complete trainings throughout the year to comply with HHSC rules and regulations.
- Accesses the Mosaic Help Desk for changes or issues with participant computer data as needed.
- Monitors operation to identify and resolve issues.
- Follows WIC State Agency computer processing procedures.
- Operates peripheral electronic devices i.e. EBT Reader/Writer, to download food benefits electronically to the Texas EBT WIC card.
- Issues and instructs participants regarding the use of their WIC EBT card.
- Explains the different benefit food packages to applicants and informs them of the WIC allowable foods.
- Answers a large volume of incoming calls.
- Monitors operation of the EBT Reader/Writer to identify and resolve issues.
- Receives and dispenses communications per fax, telephone and sees a large amount of individual walk-ins with inquiries and/or random requests for information.
- Refers individuals to the appropriate health care resources and to other agencies for further information and assistance.
- Prepares reports.
- Responsible for participant reminders and missed appointments.
- Must maintain client confidentiality.
- Communicates all evidence or suspicion of fraud or child abuse to the appropriate authorities immediately.
- Responds to inquiries regarding WIC clerical policies, programs and eligibility requirements.
- Schedules and coordinates participant/applicant appointments.
- Provides individuals with referrals to other resources and/or agencies.
- Hours: Monday-Thursday 7:00am-6:00pm and the first Saturday of the month 8:00am-12:00pm as needed.
- Participates in WIC outreach activities, as assigned, which might take place outside of normal hours.
The above duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Education and Experience:
High School Diploma or equivalent; and one year general office experience; or an equivalent combination of education and experience. Bilingual preferred. Must be able to travel to satellite clinics as needed. Must be able to work Monday through Thursday, 7:00 am to 12:00 pm and 1:00 to 6:00 pm; and the first Saturday of the month from 8:00 am to 12:00 pm.
Required Licenses or Certifications:
- Must possess a valid Texas Driver License.
- Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure.
- Typing test required.
Required Knowledge of:
- Department operations, policies and procedures.
- General office equipment and standard computer software applications.
- Customer service standards and protocol.
- Maintaining client confidentiality.
Physical Demands / Work Environment:
- Work is performed in a standard office environment.
- Subject to sitting, standing, walking, bending, reaching and lifting objects up to 20 pounds.
- Exposure to infectious diseases and potentially irate members of the public is involved.
Job postings may be withdrawn at any time at direction of the City Manager.