| Location | Minneapolis, MN |
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
Monitors and evaluates the provision of client services in the social service program area.
Leads the patient advocate and transportation teams; evaluates staff performance and recommends appropriate action. Trains and assists patient advocate and transportation staff.
Fosters effective community-clinic relations and organizes community projects.
Acts as the social services liaison for the medical and behavioral health care home teams.
Is responsible for acting as a social resource expert at NACC assisting providers and other staff with patient's social and case management needs.
Assigns social service related tasks to patient advocate staff and ensures timely completion.
Delegates and coordinates patient advocate team participation in community-based work, groups and stakeholder meetings.
Facilitates regular meetings with patient advocate team and compiles monthly submissions from the team.
Monitors department budget and keeps management appraised of budget deviations.
Coordinates interdepartmental communication on behalf of the patient advocate and transportation teams.
Oversees data collection and management to ensure adequate data reporting to grantors (MNSure, other patient encounters and community outreach engagements).
Oversees patient advocate and transportation work performance and attendance as outlined in the NACC employee handbook.
Participates in community meetings and outreach events. Performs in-reach and out-reach to connect patients and community with resources.
Maintains current community resource information in an organized and accessible format. Meets with patients in-clinic to assess and assist with the patient's social needs.
Assists patients in completing medical insurance applications.
Participates in regular social services grant meetings with Community Health Manager and funders.
ACCOUNTABILITY:
Is accountable for managing grant deliverables and reports as well as managing grant expenses (purchase orders). Maintains an up-to-date grant budget report for MNsure and the federal outreach and enrollment grant.
Is accountable for enrolling uninsured patients for medical insurance and maintaining up-to-date community resources.
SUPERVISORY RESPONSIBILITIES:
Supervises 3-5 staff members of the patient advocate and transportation teams
COMPETENCIES:
To perform the job successfully, an individual must demonstrate the following competencies:
Intellectual
Design - Demonstrates attention to detail.
Problem Solving - Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.
Interpersonal
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts the success of the team above one's own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Organization
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment- free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Self-Management
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
Planning/Organizing - Uses time efficiently; Sets goals and objectives.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for one's own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors one's own work to ensure quality.
Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to Management direction; Takes responsibility for one's own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
BUSINESS RELATED CONTACTS:
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.