Social Service Specialist II

Summary Statement

This employee is involved in performing social service work requiring client/worker interaction for the Office of the Public Guardian and is responsible for interviewing and soliciting information, assessing clients needs, filling out appropriate forms, and documenting all pertinent information to insure intake and eligibility requirements are met and service provisions are processed in an accurate and timely manner. Works with other State and Federal Agencies to secure client benefits. Ensures that client funds are utilized to meet their needs.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here:

• Interviews clients, reviews cases and compiles appropriate information in order to complete all necessary forms and data sheets. Maintains supportive contact with patients, clients, and families.
• Gain and maintain contact with Federal and State agencies providing benefits and support services to clients of the agency, assisting the clients in both obtaining and maintaining benefits related to health and financial services.
• Maintains, logs, documents and records informational records and statistical reports. Maintains appropriate financial and health information on clients.
• Answers inquiries and provides information to agencies, clients, and other appropriate sources.
• May conduct follow-up by verifying information related to client and client benefits through phone contact, personal interview, and/or computer screening with family member and/or State and Federal Agencies.
• Prepares appropriate information, makes recommendations and assists in processing cases for completion, maintenance, resolution and service provision.
• With assistance, visit client homes, medical providers, hospitals, and banks to inventory and secure client property and determine appropriate disposition.
• Maintain and report client employment records where appropriate.
• Documents information in specialized case management system.

Job Requirements

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Six monthsâ experience in health or human services support such as interviewing clients and assessing personal, health, social, or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
• Six monthsâ experience in record keeping.
• Six monthsâ experience in applying laws, rules, regulations, standards, policies, and procedures.
• Six monthsâ experience in using an automated information system to enter, update, modify, delete, retrieve/inquire, and report on data.
• Ability to communicate courteously and effectively, both verbally and in writing. Â

Conditions of Hire

• A satisfactory criminal background check is required as a condition of hire.
• Direct deposit of paychecks is required as a condition of hire.Â

Benefits

• Full time employees are eligible for FREE parking!!!
• To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content.  Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the âMy Applicationsâ tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.Â

Individuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com.Â

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.Â