Benefits:- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Profit sharing
- Vision insurance
SOCIAL MEDIA INVESTIGATIVE ANALYST
KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system.
MISSION
We're on a mission to help the world make clear and informed hiring decisions
VALUE
In order to achieve our team, exhibit the behaviors and core values aligned with this mission
http://www.ekentech.com/core-values
- People Focused: We are client focused and results-driven.
- Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
- Fact Finders: We are passionate investigators for discovery and truth.
- Community Partnerships: We believe there is no greater power for transformation than delivering on what a communities and employees care about.
IMPACT
As a small agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.
Job Description
The Social Media Investigative Analyst conducts impartial, fact-based social media and online presence investigations in support of KENTECH's background screening and investigative services.
This role is responsible for researching publicly available digital content, validating subject identity and profile linkage, identifying relevant discrepancies or risk indicators, and preparing clear, objective, and defensible investigative reports.
The Social Media Investigative Analyst must be highly organized, detail-oriented, internet-savvy, and capable of managing multiple cases with limited oversight while maintaining established quality, productivity, confidentiality, and turnaround expectations.
Key Responsibilities
- Conduct impartial, fact-based social media and online presence investigations in accordance with internal standards and client requirements.
- Review applicant information, source documentation, and online identifiers to support accurate subject matching and digital profile analysis.
- Perform advanced internet research across social media platforms, search engines, public websites, forums, blogs, and other approved online sources.
- Identify discrepancies, red flags, concerning online behavior, and relevant patterns across publicly available digital content.
- Validate identity and profile linkage using names, usernames, locations, photographs, biographical details, and other available data points.
- Distinguish between confirmed subject information, potential matches, and information that cannot be reliably attributed to the subject.
- Document findings in a clear, objective, fact-based, and legally defensible manner.
- Prepare investigative reports in accordance with KENTECH standards and client-specific requirements.
- Maintain accurate case notes, source documentation, research activity, and supporting information.
- Manage multiple active cases while meeting established productivity, quality, and turnaround expectations.
- Escalate complex findings, uncertain identity matches, high-risk content, or unusual case circumstances to the appropriate lead or internal resource.
- Maintain proactive communication regarding case status, research obstacles, delays, and significant findings.
- Respond to quality-review feedback and complete required revisions or additional research promptly.
- Contribute to process improvements by identifying recurring issues, research challenges, workflow gaps, and practical recommendations.
- Stay current on social media platform changes, search techniques, publicly available information sources, and evolving digital research methods.
- Follow applicable client requirements, KENTECH procedures, investigative standards, documentation requirements, and confidentiality expectations.
- Apply policy and investigative standards consistently when reviewing publicly available online content.
- Protect sensitive applicant, client, investigative, and company information.
- Perform additional social media investigative activities consistent with the role as assigned.
Qualifications
- Bachelor's degree in Criminal Justice, Pre-Law, Paralegal Studies, Journalism, Political Science, Communications, Cybersecurity, or a related field.
- 2+ years of experience in investigations, research, compliance, legal support, social media review, online moderation, intelligence gathering, due diligence, or other document-intensive research work.
- Strong internet research and online investigative skills.
- Ability to navigate multiple social media platforms, search engines, public websites, and research tools efficiently.
- Strong written communication, editing, and investigative report-writing skills.
- Ability to analyze digital information and identify inconsistencies, patterns, or information requiring additional review.
- Ability to distinguish reliable findings from uncertain or unverified information.
- Strong attention to detail and accuracy.
- Ability to apply investigative standards and internal policies consistently.
- Ability to learn and effectively use KENTECH's internal case-management and workflow systems.
- Strong organizational and time-management skills.
- Ability to manage multiple investigations and competing deadlines.
- Ability to work independently in a remote environment while maintaining appropriate communication and accountability.
- Ability to handle confidential and sensitive information with professionalism and discretion.
- Ability to obtain and maintain required registrations or credentials applicable to assigned work.
- Ability to complete required pre-employment screening in accordance with company policy and applicable law.
Preferred Qualifications
- Experience conducting social media investigations, OSINT, digital-footprint research, or online due diligence.
- Experience reviewing publicly available online content for risk indicators, behavioral concerns, or policy-related issues.
- Experience working in background screening, investigations, government, legal, compliance, or another regulated environment.
- Familiarity with identity verification, public-record research, or background screening workflows.
- Experience preparing objective investigative reports based on digital research.
- Experience working with remote or distributed investigative teams.
Soft Skills
- Critical Thinking: Evaluates digital information carefully and draws conclusions only when supported by available facts.
- Attention to Detail: Identifies small inconsistencies, identity indicators, and information that may materially affect an investigation.
- Investigative Judgment: Recognizes when additional research, clarification, or escalation is required.
- Problem-Solving: Uses available research methods creatively and responsibly when information is incomplete or difficult to verify.
- Communication: Provides clear, timely status updates and produces strong written investigative reports.
- Organization: Manages multiple cases, research sources, documentation, and deadlines effectively.
- Accountability: Takes ownership of assigned cases and follows investigative work through completion.
- Adaptability: Responds effectively to changing platforms, research methods, client requirements, and case priorities.
- Collaboration: Works effectively with Investigations Leads, Audit, and other internal resources.
- Ethical Integrity: Conducts research objectively and protects confidential and sensitive information.
- Resilience: Maintains professionalism, accuracy, and quality during periods of increased workload.
Additional Information
- Employment Type: Full-Time, W-2
- Work Arrangement: Remote
- Starting Pay: $15.00 per hour
- Location Requirement: Candidates must currently reside in Florida, Georgia, Illinois, North Carolina, New Jersey, South Carolina, South Dakota, Texas, Virginia, or Washington
- Paid Time Off
- Flex Time
- Health, dental, and vision benefits
- Company-sponsored short-term disability, long-term disability, and Life/AD&D coverage
- Additional benefits subject to eligibility and current plan terms
Equal Employment Opportunity
KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.
This is a remote position.