Social Media & Digital Content Manager (Public Communication Specialist II)

Social Media & Digital Content Manager (Public Communication Specialist II)

Salary

$66,041.92 - $79,282.02 Annually

Location

Communications - City of Colorado Springs, CO

Job Type

Classified - Full Time

Job Number

18507

Division

Communications

Department

Communications

Opening Date

10/30/2026

Closing Date

11/5/2026 4:00 PM Mountain

FLSA

Exempt

• Description
• Benefits
• Questions

Description / Position Overview

Social Media & Digital Content Manager (Public Communication Specialist II)

In this position you will be an integral part in the City's digital content strategy and execute comprehensive, high quality, and engaging content through various social media platforms. You must have a passion for engaging online audiences and the know-how to creatively reach a wide audience through a variety of channels. Experience creating impactful social media content and memorable campaigns is a must. We are looking for a person with the ability to tell stories and find ways to make government messages exciting and relatable, transforming the ordinary into the extraordinary.

As a Social Media & Digital Content Manager (Public Communication Specialist II) you will:

• Manage the City of Colorado Springs' primary social media accounts: @CityofCOS and @MayorofCOS
• Develop and maintain a specific persona for each account and platform
• Design and implement an overall social media strategy to align with the goals of the mayor, City administration and City departments, and communicate effectively to all residents and stakeholders
• Generate, edit, publish and share engaging content daily across multiple platforms
• Assist City departments with managing accounts on various social media platforms including, but not limited to, Facebook, X, LinkedIn, Instagram, TikTok, YouTube and Nextdoor
• Manage the City's interactions with residents through social media and communicate with followers by monitoring comments and responding to queries with accurate information in a timely and courteous manner
• Analyze communication needs and develop strategic digital campaigns for specific City departments
• Promote City programs and services using videos, photos, infographics or text posts on social media platforms
• Plan and create compelling social media content and digital campaigns to build community and trust in government
• Maintain the City's social media policy, accessibility guidelines and best practices, and conduct training for City social media admins on these practices
• Provide 24-hour on-call assistance approximately one week per month and communicate to the public in crisis situations
• Other duties as assigned

Learn more about this job by reviewing the class specification on the City of Colorado Springs Class Specifications page

We are looking for candidates who demonstrate:

Knowledge of:

• Modern office technology, especially Microsoft Office suite
• Public relations and crisis communications best practices
• Social media platforms and latest trends
• Content creation tools for videos, photos and graphics

Ability to:

• Provide excellent organizational and customer service skills
• Analyze problems, identify alternative solutions, and make recommendations
• Excel in a fast-paced environment
• Establish and maintain effective working relationships
• Communicate clearly and concisely, orally, and in writing to various levels of stakeholders
• Prioritize, organize, and manage multiple projects from a variety of different departments
• Evaluate and resolve complex issues

Minimum Qualifications

We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.

• Bachelor's degree from an accredited college or university with major coursework in a related area of study.
• Three year of full-time, professional experience in a related field.

Preferred Qualifications

The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.

• A minimum of two (2) years experience managing multiple social and digital channels for a government, non-profit, media or business

Additional Information

Please contact Katie McLaughlin at katie.mclaughlin@coloradosprings.gov for any questions about this position.

Equal Opportunity Employer

The City of Colorado Springs is committed to a welcoming culture that values our employees unique individual qualities and fosters a welcoming environment where people want to be

The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.

The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.

Apply to Join Our Team

• Please visit the City of Colorado Springs Careers page and review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).

• Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.

• Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant's age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

• We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page

• Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position's closing date and time listed in the job posting. HR will review the last application you submit for a position.

The Citys job classifications, including physical demands and descriptions, can be found on the Colorado Springs Class Specifications page

You can view the status of your application on the City of Colorado Springs Careers page.

To be notified of future career opportunities sign up for job alerts on the Job Alerts page.

Working for the City of Colorado Springs is Rewarding!

Please visit the City of Colorado Springs Total Rewards Site for additional benefits information.

The City of Colorado Springs is a place where people want to come to work each day. We have a culture of excellence, and we strive to provide our employees with the very best overall career experience and Total Rewards. We are proud to offer a comprehensive and competitive benefits program to meet the needs of our employees and their families.

01

What is the highest level of education you have completed?

• Less than high school
• High School diploma or GED
• Associates Degree
• Bachelors Degree
• Masters Degree or above

02

How many years of relevant experience do you possess?

• Less than one year
• One or more years
• Two or more years
• Three or more years
• Four or more years
• Five or more years
• Six or more years
• Seven or more years
• Eight or more years
• Nine or more years
• Ten or more years

03

Do you have a minimum of two (2) years experience managing multiple social and digital channels for a government, non-profit, media or business?

• Yes
• No

04

If yes, please explain, in written detail, your experience, including your role and where you gained the experience. Please include links or handles to social media channels you have recently managed or are currently managing.

Required Question

Employer City of Colorado Springs

Address 30 South Nevada Avenue, Suite 301

Colorado Springs, Colorado, 80903

Phone (719) 385-5125

Website http://www.coloradosprings.gov